I'm owed a refund. They insist I have to set up direct debit to receive it.

UnityConsciousness

I moved house in November 24. I was with So Energy and received my final bill from them on 5th December. As I was in credit they sent me a refund on 18th December. This month I cancelled my direct debit with them, and they emailed insisting I set it back up. I explained that I'm no longer their customer and had settled my final bill in December.
I then realised they had taken out another payment of £122 in December after I had moved out and settled my final bill. I've asked for a refund and they say I have to reinstate my direct debit with them in order to receive the refund as it's the only way they do refunds. 
I don't want to set up a DD with them again, I'm no longer their customer and for all I know they could take money from me again. Anyone know if I can get a refund without setting up a direct debit?

la531983

If they take any money from you without telling you you can immediately get a refund of it through your bank via the Direct Debit Guarantee.

Swipe

As above, use the direct debt guarantee and call your bank and ask them to reverse it.

UnityConsciousness

Thank you both, just got the refund  What a palaver