Ghost Insurance Agent

Brucetheshepherd

I sponsor a Ukrainian family under there official Government scheme.  They were trying to insure a car to improve work prospects and stop living off of Universal Credit.  They were advised by Ukrainian friends to go to specific insurance agent who understands some of the questions that they might struggle with.  The agent submitted their application and when the insurance policy was returned, the family queried two mistakes on the policy.  The agent had changed their information to upgrade profession from manual labourer to Project Manager and had changed the date they entered the UK form 2023 to 2016.  When the family pointed these errors out to Churchill, the policy was cancelled and they went on the blacklist that most insurance Companies reference.  Despite me contacting Churchill, they were intransigent in their decision.  The Ukrainian man was his typically honest self and they have been virtually unemployable from this seemingly arbritary decision.  Do they have any recourse?

born_again

Brucetheshepherd said:

I sponsor a Ukrainian family under there official Government scheme.  They were trying to insure a car to improve work prospects and stop living off of Universal Credit.  They were advised by Ukrainian friends to go to specific insurance agent who understands some of the questions that they might struggle with.  The agent submitted their application and when the insurance policy was returned, the family queried two mistakes on the policy.  The agent had changed their information to upgrade profession from manual labourer to Project Manager and had changed the date they entered the UK form 2023 to 2016.  When the family pointed these errors out to Churchill, the policy was cancelled and they went on the blacklist that most insurance Companies reference.  Despite me contacting Churchill, they were intransigent in their decision.  The Ukrainian man was his typically honest self and they have been virtually unemployable from this seemingly arbritary decision.  Do they have any recourse?

Is this a registered broker?
If it is then there would be a right to complain. If not then it's going to be a hard one.

Who did they point out the errors too?
If it was Churchill, then they could try raising a complaint & let it go to FOS if not resolved. 

Sadly the person who filled the form in has basically lied (committed fraud) on their behalf. 
Makes you wonder how many of these friends who used this person, never highlighted any issues...