Britannia Parking - Green King Pub - Cancelled using Plan A

doubleoseven

Registered keeper received PCN from Britannia Parking for driver not entering numberplate into a screen in the pub, whilst frequenting the pub as a patron. 

The driver has been to this pub many times in the past to eat and there was no such parking requirement, there are new signs up but clearly didn't think they related to paying customers and no one at the bar said anything, despite their entering from the car park side door. 

The screen to enter the number plate is by the main entrance at restaurant reception, which is by the street typically where pedestrians enter from. No reason people at the bar would go to that side of the pub. 

After reading various threads here, RK started with Plan A and went to pub and (politely) complained. The manager agreed to cancel the PCN and took down the number. Advised the keeper may get another letter but to ignore it. 

Another letter did come, followed by DCBL escalation, concerned the bar manager had not actually done what they promised, the registered keeper contacted GK head office via their complaints page. 

https://www.greeneking.co.uk/contact-us/customer-service

They responded same day requesting the following information: 

"In order for us to assist you further please can you provide the following details:

 

Name of Pub

Date of the Visit

Parking Charge Notice

Registration Plate

Copy of the letter received

Proof of purchase

Please confirm if you entered your car registration in the meter in the car park or the tablet in the pub:

Did the Team at the pub make you aware to enter your details?

 

Once we have received this information, we will investigate this further."

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RK supplied this, complaining the driver was not made aware by the staff, despite the signs around in car park, it wasn't clear as a customer any action was required, the screen is not by the door to the car park, so drivers would not see it unless going into the main restaurant at the rear and it's assumed paying customers will  not be harassed and threatened by predatory parking companies for spending money in their pub. Also complained at the conduct of these companies and how they operate, making it clear as a regular customer of GK all over the place, not impressed they're choosing to monetise their car parks. 

Received the following response within 48 hours: 

"Thank you for providing us with the information.

I am pleased to inform you that the Parking Charge Notice has been cancelled and therefore no further action will be taken. Britannia has also instructed DCBL also.

Please be advised that you may receive further correspondence from the parking company. as there may be a crossover between the Parking Charge Notice being cancelled and a letter being sent out to you.

Should you require any further assistance, please do not hesitate to get in touch."

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Also noteworthy, Britannia sent two letters first obviously giving 14 days to respond and pay the 'discounted rate' from the date the letter was issued, but both letters arrived 7 days after the issue date. Even if second class, it’s clear they would not take 7 days unless they deliberately delay posting them to put people under more pressure which does not come across as very ethical behaviour. 

Likewise, their debt collecting company, DCBI also give 14 days the letter was issued 13th January but it arrived on the 17th, 5 days later. 

Given these letters are deemed received after two working days, why are they consistently arriving much later? 

The keeper has also had a letter from Horizon / Tesco in the past month, and this was also 8 days after issue.

Seems like a deliberate strategy by these companies, which says a lot about their professionalism and integrity doesn't it? 

Coupon-mad

A thread like this will not be seen.

Please can you post this where it will be seen, in SUCCESSFUL COMPLAINTS ABOUT PPCs.  It's the first hyperlink in the NEWBIES thread.

Thanks! 

doubleoseven

Ahh ok, sorry, I didn't know there was a dedicated space for that. Let me re-post.