Octopus Intelligent Go Flat Rate Billing

glosboy69

I emailed Octopus Energy recently as I hadn't received an electricity bill since 19/08/24.

I had a problem with my SMETS1 smart meter which was replaced with a SMETS2 meter on 02/10/24.

This is what they replied to me :

"The half hourly readings that we needed from the old meter unfortunately where unrecoverable so we have had to bill you on a flat rate 18th Aug 2024 - 1st Oct 2024 and 2nd Oct 2024 - 2nd Oct 2024"

Surely the fact the data from the old meter is not available as there was an issue with the old meter, this isn't my issue ?

Would it not make more sense to produce an estimation based on the period for which they do have the data rather than charge everything at flat rate ?

Spies

It's part of the terms of the tariff when you sign up, if they fail to retrieve the readings they charge you standard variable rate

Qyburn

glosboy69 said:

"The half hourly readings that we needed from the old meter unfortunately where unrecoverable so we have had to bill you on a flat rate 18th Aug 2024 - 1st Oct 2024 and 2nd Oct 2024 - 2nd Oct 2024"

What rate did they bill, was it the standard variable rate, or was it the higher "Go" day rate?

born_again

glosboy69 said:

I emailed Octopus Energy recently as I hadn't received an electricity bill since 19/08/24.

I had a problem with my SMETS1 smart meter which was replaced with a SMETS2 meter on 02/10/24.

This is what they replied to me :

"The half hourly readings that we needed from the old meter unfortunately where unrecoverable so we have had to bill you on a flat rate 18th Aug 2024 - 1st Oct 2024 and 2nd Oct 2024 - 2nd Oct 2024"

Surely the fact the data from the old meter is not available as there was an issue with the old meter, this isn't my issue ?

Would it not make more sense to produce an estimation based on the period for which they do have the data rather than charge everything at flat rate ?

Did you supply them reading for the period of no connection?

What is the flat rate they are charging you? Cost per kWh?