Smart meter not commissioned

Kimonos88

We’ve been in our new-build property for 2.5 years, and during that time, our smart meter has never functioned properly. I’m expecting an electric vehicle soon, so I need the issue resolved to access EV tariffs.

British Gas told me:

“If the meter is showing as whitelisted, this means it wasn’t fully commissioned during installation. Currently, we don’t have the capacity to fix or replace these non-communicating meters.”

Despite their stance, British Gas refused to do anything about it or replace the meter.

Has anyone else experienced this issue? I’ve switched to Octopus Energy in the hope they can fix it. Does anyone know if this is a quick or easy fix?

Thanks!

QrizB

If a meter wasn't commissioned, you need your supplier to send out an engineer to finish the job. BG are entirely capable of doing this; by saying that they don't have the capacity, they're saying they are prioritising new installations instead.

Yes, you might find Octopus more willing to fix it, especially if you try to switch to an EV tariff with them.