NatWest - online account opening issue - should I complain?

p00hsticks

WindfallWendy said:

They won't/can't switch the Executor account to a normal current account. I don't understand why other than their system won't let them.

you don't want to be looking at switching that account - but if you can get the online access that the executor account gives you, you should be able to simply open a new current account online yourself to sit alongside it

(I did this the other way round - I was an existing current account holder with Nat west, and when I needed an executor account I simply opened a new account with them online, whcih took a couple of minutes, then later on took the will & probate forms into a branch to get it converted into an executor account. I can see both accounts next to each other online and they are operated in exactly the same way.) 

Hoenir

WindfallWendy said:

They won't/can't switch the Executor account to a normal current account. I don't understand why other than their system won't let them.

They are totally different account types internally within Nat West.  

WindfallWendy

sausage_time said:

If I understand the issue is not with login details, but with a switching bonus/incentive?  NatWest are classing OP as an existing customer (because of the Executor account) and so won't pay the bonus.  Did I understand correctly @WindfallWendy?

No - they just won't open a new account for me because it has to be done online. And because I have an Executor account the system won't let me reset/re-register my online account. They expect me to provide them with the grant of probate before they can re-set my online profile and give me a current account I can use and an online profile I can use. And so I missed the switching deal that was available last month.

It's ridiculous, right??

WindfallWendy

p00hsticks said:

WindfallWendy said:

They won't/can't switch the Executor account to a normal current account. I don't understand why other than their system won't let them.

you don't want to be looking at switching that account - but if you can get the online access that the executor account gives you, you should be able to simply open a new current account online yourself to sit alongside it

(I did this the other way round - I was an existing current account holder with Nat west, and when I needed an executor account I simply opened a new account with them online, whcih took a couple of minutes, then later on took the will & probate forms into a branch to get it converted into an executor account. I can see both accounts next to each other online and they are operated in exactly the same way.) 

Yes, I was trying to do that but because I'd forgotten my online registration details I couldn't set up a new account online. And because I have an Executor account they wouldn't let me reset/re-register.