Threatened with police

veryconfused20

pinkshoes said:

veryconfused20 said:

LightFlare said:

How much are you actually talking about ?

Sometimes the most pragmatic approach is to just walk away no matter whether you have a case or not.

Is the time and effort worth the desired outcome 

It was £160, and the correction elsewhere is going to cost £250.

My other concern is that this person has involved family in this and has painted me to be a predatory bully; whilst I understand and agree with this perspective from a financial POV... I don't know how to articulate it, walking away having been accused of being an awful person without being able to clear my name in some way makes me now feel like I'm looking over my shoulder when out and about. 

You need to think about what you want to achieve from this. 

They've paid you a third back, so £55 ish? 

You said that the stylist made mistakes but didn't point them out to you, and it was only someone else that later pointed them out to you did you realise. So, what was it that was so bad that you couldn't see in the mirror yourself? Surely they used a mirror so you could see your hair?

If you're not happy with this, then you send them a letter in the post (get proof of postage). Something along the lines of:

"Dear <hairdresser>, on X date I visited your salon and paid £160 to have XYZ done. During the appointment, your stylist made multiple mistakes, but failed to mention this, and it was only after the appointment someone else pointed the mistake out. I have since seen another stylist who has verified the mistake. You have already refunded me £55 due to the mistake your salon made, but I am seeking a full refund of £160. Please pay the additional £105 within 14 days of receipt of this letter. If I do not receive the full refund, then I will be taking the matter to court, and will be seeking the additional sum of £195 on top of the £55 you have already paid me, to cover the cost of getting the mistake rectified, as well as all associated costs of legal action."

It's worth sending the LBA as they might just refund you the rest of the money. If they don't, then it's up to you whether you carry on with your court action (all done online) or your other option is just to accept the £55, and leave a factual negative review for them. As long as you state just the facts, then they can't do anything about negative reviews, and it might just cost them more than it would have cost them to fully refund. 

£50, so yes round about.

I was shown the back, fully down and styled. The top layer of my hair looks absolutely nothing like the underneath. I have very long hair and the the most obvious mistakes are closer to the root which is why it took for someone seeing me from the back with my hair parted to point it out. This delay in reporting it back to the stylist is the sole defence she is relying on throughout her correspondence, and allegedly leaves me ineligible for "a single penny".I'm not denying that perhaps it should have been brought to her attention sooner, although I did so at the earliest opportunity that I became aware myself as opposed to sitting on it. 

born_again

veryconfused20 said:I was shown the back, fully down and styled. The top layer of my hair looks absolutely nothing like the underneath. I have very long hair and the the most obvious mistakes are closer to the root which is why it took for someone seeing me from the back with my hair parted to point it out. This delay in reporting it back to the stylist is the sole defence she is relying on throughout her correspondence, and allegedly leaves me ineligible for "a single penny".I'm not denying that perhaps it should have been brought to her attention sooner, although I did so at the earliest opportunity that I became aware myself as opposed to sitting on it. 

So just how long after having this done was it raised with the hairdresser?

veryconfused20

born_again said:

veryconfused20 said:I was shown the back, fully down and styled. The top layer of my hair looks absolutely nothing like the underneath. I have very long hair and the the most obvious mistakes are closer to the root which is why it took for someone seeing me from the back with my hair parted to point it out. This delay in reporting it back to the stylist is the sole defence she is relying on throughout her correspondence, and allegedly leaves me ineligible for "a single penny".I'm not denying that perhaps it should have been brought to her attention sooner, although I did so at the earliest opportunity that I became aware myself as opposed to sitting on it. 

So just how long after having this done was it raised with the hairdresser?

Three weeks, which I do accept is a reasonably long amount of time (despite the issues not being subject to change in that time). Whilst I could see some of the mistakes on the ends of my hair, and perhaps it sounds like an excuse although I'm being honest, I didn't realise that's not what it was supposed to look like/hadn't been done on purpose, given when I wore my hair down it did look like what I requested. That's of course ignorance/inexperience on my part and a lesson I'll learn from for next time, but I also trusted the stylist to have told me if we weren't able to achieve the desired result in one session (or obviously if something hadn't gone to plan) as I openly expressed at the beginning that I was understanding if what I wanted would take multiple appointments.

saajan_12

veryconfused20 said:

born_again said:

veryconfused20 said:I was shown the back, fully down and styled. The top layer of my hair looks absolutely nothing like the underneath. I have very long hair and the the most obvious mistakes are closer to the root which is why it took for someone seeing me from the back with my hair parted to point it out. This delay in reporting it back to the stylist is the sole defence she is relying on throughout her correspondence, and allegedly leaves me ineligible for "a single penny".I'm not denying that perhaps it should have been brought to her attention sooner, although I did so at the earliest opportunity that I became aware myself as opposed to sitting on it. 

So just how long after having this done was it raised with the hairdresser?

Three weeks, which I do accept is a reasonably long amount of time (despite the issues not being subject to change in that time). Whilst I could see some of the mistakes on the ends of my hair, and perhaps it sounds like an excuse although I'm being honest, I didn't realise that's not what it was supposed to look like/hadn't been done on purpose, given when I wore my hair down it did look like what I requested. That's of course ignorance/inexperience on my part and a lesson I'll learn from for next time, but I also trusted the stylist to have told me if we weren't able to achieve the desired result in one session (or obviously if something hadn't gone to plan) as I openly expressed at the beginning that I was understanding if what I wanted would take multiple appointments.

Before we jump to small claims etc, if the salon doesnt' even agree there was a mistake, then it'll be an uphill battle trying to prove it. Arguably there is some value from the treatment if it looks fine with hair down, and you can't see it when styling your hair. 

Them offering 1/3 isn't necessarily an admission of guilt, but could just be goodwill to avoid prolonging the argument. 

If you sue and lose, then my worry would be losing the £50 on court fees and time to prepare, plus you looking even worse to friends & family. 

GDB2222

If you are going to be successful with suing, you need to be able to prove your case. It sounds like the mistakes are quite subtle, so it may not be easy to photograph them. Even with photographs, would it be completely obvious to the judge that the job has been botched? 

It sounds like you need an expert report. The other stylist who quoted £250 to do the rectification is not ideal, as they are not independent, but this is a very small case, so it is not worth getting someone else in specially. 

Without an expert report, I doubt this is worth pursuing. 

The expert really needs to say that the work was not done properly, rather than for example that some choices were made that they would not have made. The situation is complicated because some weeks have elapsed, and your hair has grown in that time.

Google says that hair grows half an inch in a month, so you should expect some undyed hair to be showing already, and you will need to persuade the judge that more than the £55 you have already received is fair. I can think of easier cases to fight. 

swingaloo

It does sound like there is a bit of mis-communication and expectation here. 

Is it a case of what you received not meeting your expectations, or, is it what others would say is a terrible job.

It does seem odd that if it is a terrible job that it took 3 weeks for it to be noticed. Usually a hair-do costing £160 would be remarked upon by family and friends straight away. If no one pointed out the 'mistake' for 3 weeks then is it possible that its more of a perception.

What exactly needs doing to rectify the mistake that would cost £200 +?