Return of faulty freezer

Alderbank

SpicyLentil said:

 I find it unbelievable that disposal is down to the consumer in cases like this.

Good idea about advertising it locally.  Just to add it’s a chest freezer so nothing is really salvageable from it.

There is no option for me to dispose of it myself, due to ill health.

It's at least partially due to our environmental legislation.

As long as it has some value and can be re-purposed, recycled, stripped down for spares, etc. then it's fine for you to sell it or give it away.

Once you decide nothing can be done with it and it is going to landfill, it is legally trans-substantiated into 'household waste' and the rules change. To prevent fly-tipping, you can no longer give it away or allow it to be taken away by just anyone. You now have a legal duty to ensure that it is only moved by a licenced waste carrier who will take it to an authorised waste transfer station otherwise you personally face a fine.

You have to dispose of it but not necessarily with your own hands. Very few people can physically do that, whatever their state of health. Your council has facilities to do it but will probably charge a fee. There are also properly licenced private waste carriers everywhere but they charge as well of course. However as above, consumer law says the trader must reimburse you the reasonable costs of doing this.

HillStreetBlues

If you paid for the freezer (and it over £100) via a credit card, if the retailer give you no joy in collecting it or refunding disposal cost, claim costs from them.

Okell

Alderbank said:

Was this a consumer purchase? It's a consumer purchase if it is not mainly for use in connection with your trade or business.
Are you claiming under a guarantee or under your consumer rights?

If under the manufacturer's guarantee the terms are whatever the guarantee actually says, no more and no less. However if you are claiming under consumer rights, s23(2) (Right to Replacement) of the Consumer Rights Act (CRA) says the trader must replace the goods and bear any necessary costs incurred in doing so.

Remind them of their duties under s23 of CRA 2015.

Isn't this ^ the straightforward and correct answer?