tenant with boiler issues

maxmycardagain

our gas boiler is locked out, cant use it due a faulty "bypass gas valve" discovered during a safety check
so for over a week now we have had no hot water and had to borrow 3 electric heaters just to stay warm,we are both pensioners

we are washing with a flannel out the hand basin with a kettle of hot water each

our housing association "gas department" hasnt sourced a valve (£14) due to thier "system being down

Can i have British gas in to fix the boiler?

a plan with them is £25/month, they will come tomorrow, our HA wont be fixing it anytime soon

 TIA

marcia_

maxmycardagain said:

our gas boiler is locked out, cant use it due a faulty "bypass gas valve" discovered during a safety check
so for over a week now we have had no hot water and had to borrow 3 electric heaters just to stay warm,we are both pensioners

we are washing with a flannel out the hand basin with a kettle of hot water each

our housing association "gas department" hasnt sourced a valve (£14) due to thier "system being down

Can i have British gas in to fix the boiler?

a plan with them is £25/month, they will come tomorrow, our HA wont be fixing it anytime soon

 TIA

 You can get someone to fix it but the housing association likely wont reimburse you. 

silvercar

Once you take out a British Gas contract and have a call out, you will be obliged to keep the contract for the whole year. It may be cheaper to get a one off repair from a local gas safe engineer.

maxmycardagain

marcia_ said:

maxmycardagain said:

our gas boiler is locked out, cant use it due a faulty "bypass gas valve" discovered during a safety check
so for over a week now we have had no hot water and had to borrow 3 electric heaters just to stay warm,we are both pensioners

we are washing with a flannel out the hand basin with a kettle of hot water each

our housing association "gas department" hasnt sourced a valve (£14) due to thier "system being down

Can i have British gas in to fix the boiler?

a plan with them is £25/month, they will come tomorrow, our HA wont be fixing it anytime soon

 TIA

 You can get someone to fix it but the housing association likely wont reimburse you. 

I guess that but im seeking repayment of a heavy leccy bill plus i have a secure tenancy which must require they are obliged to provide hot water for bathing/hygene

 

TheJP

maxmycardagain said:

marcia_ said:

maxmycardagain said:

our gas boiler is locked out, cant use it due a faulty "bypass gas valve" discovered during a safety check
so for over a week now we have had no hot water and had to borrow 3 electric heaters just to stay warm,we are both pensioners

we are washing with a flannel out the hand basin with a kettle of hot water each

our housing association "gas department" hasnt sourced a valve (£14) due to thier "system being down

Can i have British gas in to fix the boiler?

a plan with them is £25/month, they will come tomorrow, our HA wont be fixing it anytime soon

 TIA

 You can get someone to fix it but the housing association likely wont reimburse you. 

I guess that but im seeking repayment of a heavy leccy bill plus i have a secure tenancy which must require they are obliged to provide hot water for bathing/hygene

 

I doubt you could even recover those costs either. You say they are trying to source the part but their systems are down then there isnt much they can do unless you push for them to pay for an external gas fitter to fix the issue at their cost. I'm sure there will be elements in their T&Cs as a landlord that covers them paying your bills due to this issue. 

maxmycardagain

I found the part easily, they will only buy off a preferred supplier... 

Anyway, after 12 days a valve was fitted, and a gas safety certificate issued, the heating worked

2hrs later I ran the hot water taps but no water came out... 
Another engineer came and fiddled with it and the hot water worked but....
How did engineer complete a safety certificate without the hot water working

Now the hot water is set at 55 degrees but only achieving 40 at the tap