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Heathrow parking ticket

Hello All. 
I’ve searched through previous posts, but I can’t find anything quite similar to mine, so apologies if I missed it. 
Yesterday I received a letter from “dent recovery plus” creditor: APCOA. 
I pre paid to “Maple Parking Meet and Greet T2”
however after entering car park, I got completely lost - which frankly was down to poor signage. 
I ended up taking a ticket at entrance, and then departed, and because I didn’t pay anything, I had to press the button at the exit. 
I explained what had happened and that I got confused, she said she would cancel the ticket and let me out. 
I then entered a different way, and parked and gave my key to maple parking. 
My letter states this is my 3rd letter, which it is not. First one received today. 
I have proof of my pre paid parking. 
What do I do. 
I’m confused as some say ignore, some say pay. But this was a genuine mistake. 
Please can someone advise me what I should do???
thanks in advance. 
I appreciate any help. 
Kate 

Comments

  • Coupon-mad
    Coupon-mad Posts: 149,991 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Your V5C has your old address on it, we suspect? This is why no PCN or Reminder arrived.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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