Smart meter won’t connect to the network - EDF refusing to resolve the issue!!!

QrizB

easymoney999 said:

I have contacted EDF via email several times over the last year and still don't have a working gas meter I still have to go out and manually read it and send the readings.

So you do have a working gas meter, it's just not communicating as a smart meter. You can read it manually like anyone would have done for the previous century.

techno12

I'm in a similar boat with EDF. My electric meter started communicating out of the blue with the network, but the gas meter is too far away (14m) to connect to the comms hub in the electric meter.

They need to come out and fit a dual band one, which may fix this, but it's tricky to get them to do anything. They did pay to send out MPAAS multiple times to tweak/reboot the electric meter though - which were all wasted trips as there was no signal at all (somehow there now is, local O2 upgrade I assume).

The heating is off until the autumn anyway (in these months I always use 3 or 4 units) so I won't need to read it until later in the year, but it would be nice to have both working..

sale_of_the_century

Savingsrgreat said:

sale_of_the_century said:

I was in the same boat with EDF both my gas and electricity smart meters were smet1 and cannot now communicate so I couldn’t participate in the Sunday electricity savings with EDF because you have to have a working smart meter !

Eventually you are what is called in “deadlock”
so I kept all my correspondence with EDF then started a case with the energy ombudsman 
because basically EDF hide behind a regulator excuse that they cannot change your non functioning smart meters for functioning ones because you can still give them manual readings 

long story short case won ,new meters fitted and received a good will compensation from EDF 

The title of this post is exactly what I was going to post!

Smart meter won’t connect to the network - EDF refusing to resolve the issue!!! 

The difference in my case is that it's a SMETs2 (?) gas meter fitted by EDF (along with SMETS2 electric meter & hub) in JULY 2021 and it has never communicated. I've had 10 engineers visits plus  DIY phone calls over the last nearly 4 years and we are now at deadlock (like yourself sale_of_the_century ) with EDF saying they can't control the signal/interference etc. My case is with the Energy Ombudsman based on -

• the gas and electric meters have always been sited in the same place. Both communicated with British Gas 1st gen SMART meters.
• the meters are on the same wall, 2.5 ft apart with nothing in between them. The electric meter communicates - the gas doesn't.
• not having a communicating SMART meter is preventing me taking advantage of EDF's own cheapest tariff (promoted on every bill under Could you pay less? )
• likewise the majority of offers from other suppliers require a working/communicating SMART meter. My gas meter is NOT SMART.

I have asked to see a report from DCC giving their opinion as to why this particular gas meter is not communicating. EDF have, to date, refused to swap it out and say that I'm free to switch suppliers at any time (presumably to avoid anti-competition accusations) . The engineers who have visited have said various things like 'EDF SMART team need to do something within 72 hours of our visit in order to complete the commissioning' and ' they won't replace the meter willingly as they'll have to pay rent on 2 meters for the one address'. Not one of the engineers has commented on the site of the meter nor any interference/signal problems.
Your story  sale_of_the_century gives me some hope that a meter exchange may solve the issue. Please tell me that BOTH your SMETS2 meters are communicating   

SavingsGreat
( sorry about late reply )

Yes both meters are working now and I can participate in the energy savings on Sundays etc 

turns out the gas meter connects via the electric meter ( that’s the really smart one ) to get the info back to the supplier ( that’s what I’m led to believe ) thank goodness for the ombudsman because I was just going around in circles past from pillar to post .

i use the EDF app more to track past days /weeks/months  usage and the indoor display is good for right now etc 

anyway hope things get resolved soon for you