Can I make a complaint against a bank if i'm not a member?

Ergates

The OP's original question was:  "Can someone confirm if I'm not a member I am able to get this formally logged?"

To which the answer is:  No.  The OP is not raising a complaint against the bank, there is no reason this call would go near their complaints system.   "I think one of your customers is committing fraud" isn't a complaint.

A bank has no obligation to "formally log" an allegation against one of it's customers by a member of the public.   It's the type of information they may be interested in, and may carry out some investigations around, but the calling member of the public has no right to be given a reference number for this, or to be kept informed about any such investigations or actions.

sheramber

 potentically committing fraud 

So, he might be but he may not?

Maybe the bank decide he s not committing fraud or the information given by the OP is not relevant to the bank.

The bank will only be interested in fraudulent use of bank accounts. They are not there to investigate fraud in the running a business.

eskbanker

OP has been active on the forum multiple times over the past few days but evidently doesn't feel any inclination to update the thread to clarify the situation or even to acknowledge the responses given, so apparently doesn't wish to continue the discussion....