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No emergency credit facility on prepayment smart meter
I’m with EDF for both my gas and electric and there is no emergency credit set up for my electric meter. I’ve contacted EDF about it several times over the last 6 months and I’m getting nowhere. Each time I contact them I have to explain it all over again despite them saying they’ll look into it.
Having read up on Ofgem’s measures, It appears that those on a prepayment meter should have emergency credit available.
Where do I stand on this? It is impossible to get through on the phone no matter what time of day I call so I’m stuck having WhatsApp chats with EDF.
Has anyone else had this issue or can offer some advice on what I can do?
Having read up on Ofgem’s measures, It appears that those on a prepayment meter should have emergency credit available.
Where do I stand on this? It is impossible to get through on the phone no matter what time of day I call so I’m stuck having WhatsApp chats with EDF.
Has anyone else had this issue or can offer some advice on what I can do?
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Comments
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Ditch and switch !2
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EDF's customer service can be woeful. I ageree with Gerry1 that you might get better service elsewhere.In the meantime, can you keep your meter in credit so you don't need the emergency option?N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!3 -
HiThe trouble with Whats App etc is that it is not a formal piece of correspondence which you can retain as evidence. EDF have a customer service e- mail address <hello@edfenergy.com>Suggest you write to them and tell them you want it fixed.
If a man does not keep pace with his companions, then perhaps it is because he hears a different drummer. Let him step to the music he hears, however measured or far away. thoreau1 -
QrizB said:EDF's customer service can be woeful. I ageree with Gerry1 that you might get better service elsewhere.In the meantime, can you keep your meter in credit so you don't need the emergency option?0
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amcg100 said:HiThe trouble with Whats App etc is that it is not a formal piece of correspondence which you can retain as evidence. EDF have a customer service e- mail address <hello@edfenergy.com>Suggest you write to them and tell them you want it fixed.0
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amcg100 said:HiThe trouble with Whats App etc is that it is not a formal piece of correspondence which you can retain as evidence. EDF have a customer service e- mail address <hello@edfenergy.com>Suggest you write to them and tell them you want it fixed.
Or that you can't retain WhatsApp history? I have WhatsApp messages on my phone going back to April 2021 with EDF, despite two changes of mobile phone since that date.0
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