Energy Ombudsman

masonic

HillStreetBlues said:

A reply

Good Afternoon, Mr. HSB - I trust you're well

Apologies for the delay in getting back to you here, specifically with regard to the Ombudsman resolution that has yet to be implemented.

At this point, we are currently working with our Data Collection agents in order to facilitate the D86 for the period, in line with the meter reading submitted as of 01/09/2024 ( 32330 )

The most recent update on our side is that TMA (our data collection team) have requested on a resubmission of the D148 (Notification of meter details) to retrigger the necessary pathways to prompt a D86 from Octopus Energy.

Alternatively, we have looked to raise a D071 (Customer Own Reading) in order to request a D86 chase from our side through other means.

As seen in the screenshot below, we've been able to process these requests today, and look to receive word from TMA in the coming days:

I again would like to express our apologies on behalf of the team at Tomato Energy, and thank you for your continued patience throughout the period.

It's interesting to see they are still working through D0086 flows from way back then. I have been trying to get them to sort out my opening reading, so this gives me some relief that my efforts aren't totally futile.

HillStreetBlues

masonic said:

It's interesting to see they are still working through D0086 flows from way back then. I have been trying to get them to sort out my opening reading, so this gives me some relief that my efforts aren't totally futile.

Will keep this thread updated

HillStreetBlues

Just received phone call & email from TE

 

Good Morning, HSB - Thank you for getting back to me here

Just to provide some clarity on the route to resolution here, it seems like we've made the following progress - 

• The D86 (Change of Supply Reading) has been accepted and resent by the Data Collector, both to ourselves (as of 11/04/2025) and Octopus (14/04/2025) - This should mean that Octopus is able to redo their final invoice in line with the agreed reading of 32330.
  
  
• An invoice revision from our side to reflect the correct reading
  
  
• A credit note of £100 will be generated to represent the Ombudsman compensation

From here, we can look to revise the invoicing on our side, starting from the given read, up to date from our side.

With regards to the payment, we can look to make this payment of £100 directly into your bank account - This will refer to a payment from ourselves directly into your account - Alternatively, we can credit this £100 onto your energy invoice to help assuage the up to date balance, but I will call you in due course to confirm the best way to proceed in this regard.

With regards to your upcoming invoice, we'll look to bring your account up to date, as the billing has been paused on the basis of the opening invoice revision.

Due to this, we can generate a statement encompassing the entire period, from the opening reading (32330) up until the closing read for the March period (34300), inclusive of payments already received for the invoices.

I will also look to ensure a 10% discount is applied to the revised invoice, to further express our apologies in the delayed resolution of this outstanding case.

Decided to have £100 paid into bank, hopefully by next week

HillStreetBlues

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HillStreetBlues

D86 all done and final bill now issued by Octopus, issue now is they have 32342.5 as Closing reading not 32330!