Aviva won't let me manage my baby's health insurance

Jmoo

I seem to be hitting a brick wall with a new health policy for my baby son. I took it out for peace of mind when he was born, but it's causing anything but. 

I originally just wanted access to the Virtual GP service, but to get there needed to access the online portal. 

After being told it was a simple request to login and do so, I'm now told I can't because I'm only the policy owner and not the named policy holder. 

Daft given he's just two weeks old. 

When I called I was told I could still login to the GP app. But now when I register it either tells me I'm not the named person on the policy, or when I enter in my son's name I'm told he's not 16 so can't access it.

Calling Aviva everybody admits it's a silly policy, but passing me through to a special team just hits a voicemail. 

I'm close to cancelling the whole thing if they are going to make it difficult. 

tacpot12

Write and make a formal complaint. Emphasise that you want to keep policy, but if you can't do this, then you will cancel.