HP subscription ink cancelled and told cartridges will no longer work

photome

DiddlyDog said:

We signed up to the HP instant ink scheme when we bought a new printer a year or so ago. Initially it cost buttons (less than £2 per month) so it was ideal for our very low usage.  We got the first set of cartridges fairly quickly as the included ones with the printer were 'demo' versions with very low capacity. So far so good.

Pretty soon after, the minimum price went up to around £5/m so it was becoming a marginal decision whether to stick with it but we persevered.  More recently, the printer stopped printing magenta (it uses a 4 colour cartridge plus a black one). Went through all the cleaning cycles etc, to no avail, even trying out a few other approaches suggested elsewhere. Sadly the printer was reporting the colour cartridge as being ok, so no replacement from HP at that point. Tried contacting HP by a number of means to no avail, each route seemed to refer me back to the app which of course didn't 'see' any problem.

Net result is I've cancelled the contract having 'donated' around £40 since the replacement cartridges were supplied and bought replacement cartridges at my own cost.

Like a lot of things these days, what looks and feels like a good idea soon falls apart if you need to contact mission control.

I have an HP instant ink subscription , it was a great way to save as I used to print a lot, I dont print vey much anymore so reduced the subscription cost to £1.99 a month, not sure where you are seeing £5 as the minimum

DiddlyDog

Agree the plan probably works if you are a regular user, photo printing etc but we didn't fit that profile.  I think we went over the 10 pages a month a few times so the next tier £5/m was suggested.

Agree also that one the inherent failings of inkjet printers is that they do need regular use to avoid drying up and that might have saved us.  Unfortunately, when I needed to print something I couldn't and had no joy seeking help from HP - as I mentioned, it seemed that whatever route I took lead me back to the 'dashboard' which told me the ink supply was fine.  Ironically, their service is 'offline for maintenance' just now.

I may give it a go again in the future if our usage increases, but glad to hear it does work for those in the sweet spot.

Money_Grabber13579

DiddlyDog said:

Agree the plan probably works if you are a regular user, photo printing etc but we didn't fit that profile.  I think we went over the 10 pages a month a few times so the next tier £5/m was suggested.

Agree also that one the inherent failings of inkjet printers is that they do need regular use to avoid drying up and that might have saved us.  Unfortunately, when I needed to print something I couldn't and had no joy seeking help from HP - as I mentioned, it seemed that whatever route I took lead me back to the 'dashboard' which told me the ink supply was fine.  Ironically, their service is 'offline for maintenance' just now.

I may give it a go again in the future if our usage increases, but glad to hear it does work for those in the sweet spot.

You can change what tier you are in whenever you want so you can be on 10 pages a month and if you find you’re about to go over, increase to 50 pages and then reduce back down to 10 pages for the start of the following month. You’ll also get to keep a certain amount of the surplus pages as rollover pages so you might then not need to increase back to 50 for several more months.

Spikeygran

@DiddlyDog

Can you give a rough date when your magenta cartridge stopped working?    Mine has recently stopped working too.