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Empathy funeral

Yram1957
Yram1957 Posts: 1 Newbie
Fourth Anniversary
in Deaths, funerals & probate
I also paid for prepaid funeral with Empathy funeral.
It was transferred over to Dignity but I am having trouble contacting them it looks like I have lost my money 
I would appreciate any information & help about this .

Comments

  • soolin
    soolin Posts: 74,238 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You might want a read of these threads as unfortunately it isn't looking good

    Anyone owed money from Empathy Funeral plan? — MoneySavingExpert Forum

    Empathy funeral plan — MoneySavingExpert Forum


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  • janmary1952
    janmary1952 Posts: 1 Newbie
    First Post
    I have been transferred to Dignity too and have had no problem getting in contact with them. They have said I will get a direct cremation but will not give me any paperwork to confirm this for my family.
    I have spoken to an ombudsman and he says dignity do not have to do anything but I am not happy with this as feel my family are going to have issues when I'm gone ans there is nothing in writing.
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