Money claim letter issued - what next?!

bpps

Hi all,

Claim was issued by Euro Car Parks on 20/11/2024, I completed acknowledgement of service on 01/12/2024 and sent in my defence via email (to the ClaimResponses email address) on 11/12/2024 and received an auto-reply so they definitely received it. Today I've received a letter to say that a money claim has been made against me, I need to respond to the claim before the response date shown (I can't see a response date on the letter so not sure where this is) and the other side of the letter (headed 'Judgment for Claimant in default') states that I've not replied to the claim form. Is sending a defence not the response? Have I missed something here as I definitely haven't received any letters in the meantime?! Just wondering what my next step should be. 

Thanks in advance

LDast

Something went wrong. What does/did your MCOL history say? When you sent your defence to the claimresponses address, did you receive an auto-response email confirming receipt? Did you also CC in yourself?

If you have evidence of your defence being received, you need to call the CNCB first thing in the morning and tell them that they have SNAFU'd your defence and they need to get it sorted and you expect compensation for their screw-up.

Gr1pr

Login to MCOL and copy and paste your claim history below 

I suspect that the CNBC failed to log your defence,  in which case you probably have a default Judgment against you 

They seem to have failed on various topics last month, allowing several of these issues,  hence why we need to see redacted pictures of paperwork and your claim history first

bpps

Thanks for responding. Here's the pics:

bpps

I'll get on the phone to them now, I was hoping it'd be the case that they'd messed up and not me!

Gr1pr

They close at 4pm

If you have the email auto response,  it's them, you are not alone.  Several complaints on here over the last 6 weeks 

Email a complaint to their complaint email address,  with claim reference,  dates,  copies of email responses etc

Try  Ccmccandccbc-complaints@justice.gov.uk

bpps

Thank you! I had a look and they close at 5pm but with the queue I'm currently in, I don't think I'd get through before then anyway 
I've sent the email and also filled in a HMCTS complaint form in case that helps too. 

LDast

Did you receive an auto-response email when you submitted your defence? Did you CC in yourself? Make sure that you have the header info from the sent email.

bpps

LDast said:

Did you receive an auto-response email when you submitted your defence? Did you CC in yourself? Make sure that you have the header info from the sent email.

Received the auto-response but didn't CC in myself. I've sent all the details over to them! Fingers crossed 

Coupon-mad

bpps said:

LDast said:

Did you receive an auto-response email when you submitted your defence? Did you CC in yourself? Make sure that you have the header info from the sent email.

Received the auto-response but didn't CC in myself. I've sent all the details over to them! Fingers crossed 

No need to cross your fingers. They always have to set aside these CCJs at no cost to you, and your case will then be put back on track.

Ignore any DCB Ltd letter as long as the 'debt' is under £600.  Nothing will happen to enforce it so no worries, and it should be sorted out this month.

bpps

Great news! Thank you all