Moneyway Car Finance - Support During Arrears Claim

jp2007films

.      

Hi, thanks for your thread. Did you even put a complaint in for review? And what was the outcome? I have recorded the same letter this morning and was wondering if I should bother to send evidence over and if it’s worth the time and effort. Thanks john……………      

matrix999

I received correspondence from MoneyWay in respect of a review of my previously held account.  I received the paperwork towards the end of last year and submitted it for review. Last week I received an update apologising for the delayed response with a further update due in June 2025.

Gemmadilem34

matrix999 said:

I received correspondence from MoneyWay in respect of a review of my previously held account.  I received the paperwork towards the end of last year and submitted it for review. Last week I received an update apologising for the delayed response with a further update due in June 2025.

Hi there, I have not heard any thing back since filing my claim on 9th Jan. They don't respond to emails asking for an update (I am being a bit annoying there I guess). Does anyone know what the potential outcomes of this could be - are we looking at potential compensation? If upheld? All seems very odd as they wrote to me!

Professor_Pound

Hi all, 
I received the same unsolicited correspondence from Secure Trust Bank T/A  - around March time I think - offering me the opportunity to submit a claim. 

Has anyone had their claim finalised and what was their experience? 

I’ve had some generic “We’re sorry about the wait, working as hard as possible etc etc” emails but nothing of any substance. 

Claim acknowledged: 26th March 2025 
Processing claim delay: 16th June 2025 

Niknak792

Has anyone had any update or outcome on this?

Gemmadilem34

Nothing what about you? Everyone I chase there says they have a backlog and are on Dec 24 cases. I submitted mine in Jan! I hope all of this isn’t for the sake of a £50 cheque!

Jayjay132

I got offer £70… apparently no evidence of any phone calls during the time so inconclusive 

Professor_Pound

Gemmadilem34 said:

Nothing what about you? Everyone I chase there says they have a backlog and are on Dec 24 cases. I submitted mine in Jan! I hope all of this isn’t for the sake of a £50 cheque!

Nah, received an email saying they hope to have my claim finalised soon but if they haven’t by 8th September they’ll write to me to let me know when they expect to have it finalised. 

It would be nice to know a ballpark figure of what it could be - difficult to answer, I know. 

Niknak792

They’ve written to me again to say it’s delayed but this time haven’t provided a date for next update… been almost 6 months now since receiving the original letter. Feels like it’s never going to be resolved. Also no idea of the potential outcome.

jefaz07

Hi all. Like above, I had an email with a delay woth no set time frame. 

Today, I’ve received an email offering me £700. 

I know everyone’s circumstances will be different. But it’s better than the £50 some have got.