Being asked Return Fee for a “New” Item That Was Clearly Returned

GDB2222

Ergates said:

GDB2222 said:

sheramber said:

the_lunatic_is_in_my_head said:

born_again said: OK free return, but only for a like for like exchange. leaving OP is same place... 🤷‍♀️

Right to reject would prevent forced replacement  

Bit torn on this one, given the box holds no value to the product and will be binned it does give less argument for not meeting the description.

I'd be very surprised if someone took a cooker hood out the box, repackaged it, staff inspected it and no one put a single mark on it, freedom from minor defects falls under satisfactory quality, I think best bet for OP is a good looking over to see if there are any chip, marks or fine scratches present. 

Which the OP could have done while finding out the cooker hoos is not suitable.

The OP isn't saying the item is damaged, just that the retailer doesn't appear to have checked it over at all carefully (or at all really).  So, there could be parts missing from the box, for example..

There either were parts missing or there weren't that there *could* be isn't really relevant to anything.  The OP hasn't claimed *anything* was wrong with the item - just that they didn't want it any more (as it didn't fit) and was upset at having to pay for return postage - which the retailer is allowed to charge.

We have definitely gone round in a complete circle, I see. I was actually responding to a different point, but let’s not go over it again, please.