FENSA Certificate not provided after double glazing installation

nineteen_legs

I had some replacement double glazed windows and a door installed last February 2024. Despite asking the installer for a FENSA certificate on numerous occasions (and being ignored apart from when I spoke to the chap in person) I am still awaiting a certificate.  I checked on the FENSA website and my installation had not even been registered so I completed the FENSA Non-Registration Form on 18th November 2024 and received a confirmation from them. 

It is now 3 months since I completed the form and I've heard nothing further from FENSA nor received a certificate from the installer. 

 

On looking on the FENSA website today I notice the installer has now registered the installation but I still haven't received a certificate from him. I may, at a charge of £50 - £25 for the windows and £25 for the doors - order a certificate from FENSA! I don't feel inclined to do this...

My question is "Is the installer legally obliged to provide the customer with a certificate?" 

tacpot12

What does your contract with them say? Did you discuss them providing the certificate verbally? Do you have any evidence of this? 

If you were to order the certificates from FENSA, you would be sure of getting them. I think I would just pay the cost to FENSA to stop worrying about it. You are likely to win if you took them to court, but the cost of doing so makes this a bad idea. If you can just change your thinking so that you now understand that the installation cost £50 more than you were expecting, you might find that easier to cope with.

Alderbank

nineteen_legs said:

My question is "Is the installer legally obliged to provide the customer with a certificate?" 

For fairly obvious reasons, neither the installer not the customer can make their own certificates. Certificates come directly from FENSA.

The FENSA registered installer registers your installation on FENSA's database. That is the important bit. FENSA say they then send out the certificate, which is just a bit of paper saying your windows are registered, about 4-6 weeks later.

It is quick and easy to check certificates on-line, just enter the postcode: https://forms.fensa.org.uk/fensa-certificate/SearchByPostcode/

I see by looking at my previous house that one job was completed 26 Sep 2006 and the cert was issued by FENSA on 10 Oct 2006. A later job was completed 9 December 2019 and the cert issued 22 December, so that fits with what FENSA say. Quite consistent but those timings might have slipped since.

Check online to see when FENSA was told your job was completed and whether they have issued the cert. They might not have issued it yet.