FedEX

james72

Hey Gang,

I've had a letter through, that I am almost certain is actually from FedEx.

It doesn't seem to be a scam.

It has my correct name, and address [obviously]. And all the links go [to pay] go to the real website.

It's for £62.58

It's for [invoice type] 'EXPD' - I guess VAT / DUTY for import?

I'm not convinced it's for anything I have bought. I did have a number of things delivered - but nothing on the date given.

Although it has the correct [my] name and address. When I look at the transaction [it refers to] online - it has the package being delivered and signed for, by someone who... well, a name I have never heard of. 

There's no phone number.

I'm not sure where or how I should bring this up.

Do I just pay the £62.58

As, if there's no number it will go to court otherwise.

Or is there any where I can contact them, ideally easily by email - and state my confusion as to whether this package is anything to do with me?


I would guess the package would have to have been addressed to me. As it's my name and address. But with a strange name signing for the package, and the date not aligning with anything I received I was just wondering what the best course of action would be.

I mean... if they are going to send out scary emails - saying they have tried to contact me... [Have they? How?] and if I don't pay the amount immediately [in full] they will pass it on to debt collection and I'll get charged more and end up in legal action... they should at least have a phone number? Or email contact? Rather than just a QR code to pay.

And yet... it does NOT seem like a scam letter.

Gah.

Any ideas of what to do?

Thanks

p.s. FedEx UK. 

user1977

Have you had anything delivered recently on which you ought to have paid duty?

pseudodox

The only time I had a delivery which involved import duty I had to pay before they would deliver - I understood that was the norm.  Sounds like scam to me.

visidigi

Its unlikely to be a scam - does it say its already been delivered or that its due for delivery (you can pay online now before arrival for some deliveries).

If you got the email with the bill, the likelihood is you got the email for the pre-pay too. 

It might be the shipped date, not the received date that is quoted, did any of your packages around this time go to a neighbour or anything?

sheramber

https://www.fedex.com/en-gb/search.html?q=invoice enquiry

DullGreyGuy

pseudodox said:

The only time I had a delivery which involved import duty I had to pay before they would deliver - I understood that was the norm.  Sounds like scam to me.

It varies between companies... some charge you before they even bring it into the country and others charge you after delivery. 

james72 said:

I would guess the package would have to have been addressed to me. As it's my name and address. But with a strange name signing for the package, and the date not aligning with anything I received I was just wondering what the best course of action would be.

Normally the invoice is sent to the recipient of the parcel so yes. 

Since covid the signing for parcels has been ever more dubious with some switching to photos, the driver signing it themselves or inevitably if left with a neighbour etc then it'll be them.

Does the invoice have the package details like the tracking number? Have you searched your email to look for said tracking number as you'd often have gotten an email with tracking when somethings been sent to you. 


It in principle sounds like a genuine letter as scammers wouldn't give you a genuine link for the payment as they want to enrich themselves not FedEx. Just needs more searching on what it is...

Do you live with family? Have they ordered something in your name?
Do you have family overseas that maybe sent you a Xmas present? 
Ordered from anyone you haven't ordered from since Brexit that may ship from Europe which historically wouldn't have attracted importation taxes but now do?

IvanOpinion

The FedEX Duty and Tax bill usually shows the name of the company that sent the goods, including their address.  Is that on your bill and if so did you order from them.

If that does not help then you can contact the billing department through their website or you can email ukinvoicequery@fedex.com.  They do not appear to have a phone number but I managed to get quick help through their normal call centre on 03456070809 and asking them to escalate my query.