Do I have a legitimate complaint?

sso3es

Hello - I'll try and be concise.

I had a complaint with Newday about irresponsible lending with regards to my Aqua and Marbles Credit Cards. I'm happy with the outcome which has seen over £2,400 of the debt be removed...

However, in the middle of this complaint being handled, Newday issued me with defaults against both cards. I was really shocked by this given the very nature of my complaint meant that the total amount owed could have the potential to be reduced, but having just raised this complaint with Newday, they were really dismissive and made me feel like I'm wasting my time.

Thanks in advance.

eskbanker

Are you saying that the repayments you were making would have complied with the contractual terms for the reduced debts, even though they were short of what was needed for the higher balances?

fatbelly

Did you go through the Financial Ombudsman Service? Did they not say how your file should be marked? How long ago was the first complaint resolved?