Which of these banks should I switch to?

UKX69

lr1277 said:

With FD you talk to a person on the phone. I see no difference between this and talking to someone in branch.

With FD, like most banks, you can deposit cash at a post office (subject to each post office branch's cash limit). At which point you have post office locations and opening times as opposed to HSBC branch locations and opening times.

One point I will raise is that while I agree with what you say that you can speak to someone over the phone at FD, people like myself who are profoundly deaf, find it impossible to talk via phone and prefer to see someone face to face thus enabling a certain amount of lip reading as I do. This position dictates what services I can use. A great many people are in this position. That is why I prefer a high street bank.

EarthBoy

First Direct offer sign language or text services for deaf customers:
Deaf, hearing or speech impaired | first direct