Parking Eye - mediation

RP24

Hi all,

I posted in here for the first time last year and you helped me win as DCB Legal discontinued. 

I am now well into a battle v Parking Eye. We’ve been through the directions questionnaire stage & Parking Eye have sent me their defence. Last week I received an email informing me of the date for a mediation phone call that will last one hour. The mediator will speak to both parties. 

Background 

Signage was not clear at a private venue car park I parked at back in June. I was a paying customer at this venue but in terms of parking only realised this was a pay by meter car park when I got the fine in the post. 

Parking Eye claim the signage was sufficient & said I should have paid by meter, contact the venue duty manager to organise a 12-hour permit, or pay at registration terminal at reception. Neither of these options nor the signage was clear and many of my colleagues also missed this signage, such was the low key nature of it. 

Parking Eye note that I’ve used a generic defence template that is found on public forums & argue it’s not relevant to my case even though I specifically highlighted the poor signage in my defence.

Any advice on next steps would be much appreciated with the mediator phone call scheduled for early February. This also feels different to DCB Legal’s approach. 

Thanks

Gr1pr

Mediation is covered in the newbies sticky thread and the defence template thread in announcements,  plus there are numerous cases on here with anecdotal feedback , 

fisherjim

The background doesn't matter for mediation, the mediator has no interest in the case and is there to try to get a settlement figure nothing more.

Parking Eye want the maximum money, you want to pay nothing, unless they settle for that, conversation over 5 mins max.

RP24

Thanks @fisherjim

I think what’s thrown me is that I didn’t have any mediation appointment during my win v DCB Legal.

Gr1pr

RP24 said:

Thanks @fisherjim

I think what’s thrown me is that I didn’t have any mediation appointment during my win v DCB Legal.

Its a new justice step, came in last year,  have a read of this recent mediation call etc

https://forums.moneysavingexpert.com/discussion/6550435/parking-charge-assumed-to-be-the-driver-claim-form-received#latest

RP24

Thanks @gr1pr that’s very helpful. Much appreciated. Essentially I should hold my nerve & back my case.

V8Vinnie

RP24 said:

Thanks @gr1pr that’s very helpful. Much appreciated. Essentially I should hold my nerve & back my case.

Any update on this case?