British Gas

SVts

Hi,

My 80 year old father is becoming increasingly frustrated with the customer service he is receiving from British Gas.
He has been a customer of British Gas all his adult life and for some reason feels a particular loyalty to them despite my best attempts to persuade him to switch energy company.

Anyway, he has a separate electric account and a gas account. Both accounts require different login details and email addresses which is creating confusion.
British gas have contacted him on numerous occasions advising that they are updating their system and that the two accounts will be merged into one. This has been going on for years but nothing ever happens.
This sound familiar?

Every now and again British Gas increase the direct debit amount much higher than is required which cause my father stress as he believes that British Gas are trying to rip him off.
I have advised my father to change his direct debit from a fixed to variable direct debit. However this morning during another frustrating phone call my father was advised by the agent that British Gas no longer offer the option of a variable direct debit, this correct?

We have tried to switch to E.ON in the past but that hit a snag due to having two accounts with British Gas. Anyone else had this issue?

Flugelhorn

I would be tempted to try one of the other companies - tell them that you want  them to take over the supply of both - they should be able to do this from the  address and will liaise with BG 

There are quite a lot of people who feel they want to stick with BG as they have always used it "the Gas Board" but he will probably get a better deal elsewhere