Help with Parking Fine - Please Help!!! Premier Park

johnnylegend

Hi All 

I wish I had found the newbies thread prior to this (I have read through it) but here we are

I received a letter from Premier Park (attached) and to simply this post sent them this email to admin@  premierpark .co .uk  (it explains the issue)

To whom it may concern
 
Over the festive period I received a letter from you regarding improper parking at a location in Coventry – (letter attached)
 
Although dated 5th of December 2024 and mentioning a previous letter (which I had never received) I only received it on the 21st December (probably due to the Christmas post) and then logged on to your website to formulate an appeal.
 
I was given an error message regarding the notice that this case had now been passed on debt enforcement (obviously a concern over the Christmas period).
 
I have tried to call your office several times however it refers me to the rear of the first letter which I have not received.
 
I would like you to revert this case back to the appeals / discounted offer stage and enable me to make an appeal.
 
Thank you in advance for your assistance.
 
I look forward to hearing from you.
 
Kind regards

They have responded with this

If your enquiry is in relation to a client cancellation request, we can confirm this has been received and we will respond to you within 7 working days.
 
If your enquiry is in relation to a Parking Charge Notice (PCN) that has been issued to you and you are contacting us to make an appeal, complaint, or transfer of liability, we are unfortunately unable to assist via this email. Please refer to the correspondence you have received.

So I Forwarded the email to their complaints dept with this message

I would like to raise a complaint regarding this case

I have received a reply to the above email stating it will not be answered

I have tried on several occasions to contact you via numerous channels

Please advise of your complaints process and which independent appeals process you use.

 

They have responded with 

 

Re: Parking Charge Notice xxxxxxx
 
The PCN was issued on the 18th November 2024, as no payment or correspondence was received, a reminder letter was sent on 5th December 2024. Both letters were sent to the same address provided to us by the DVLA.
 
If the above notice was not received, we would therefore advise that any complaints regarding delays with post, will need to be made to your local delivery service.
 
Please be advised that we are no longer able to deal with your case at this late stage as it is now being dealt with by our Collection Agency. Their details are as follows;
 
                                                Debt Recovery Plus Ltd.
                                                P.O. Box 219
                                                Manchester
                                                M34 0DG
 
Telephone Number:      0208 234 6775

I didn't receive the first letter and the second one came very late (xmas post!) I want to challenge the PCN as it is very dubious (parked out of bay - but very fractionally and didn't affect anyone as per pic)

What steps should I take now?

This company appears very fraudulent -

thanks in advance

Gr1pr

I wouldn't be using the word fraudulent,  that could be worse for you if challenged 

You have not gone about appealing correctly,  following a set process, which they seem to be doing, in a currently unregulated industry 

Get your V5c out and check if your details are up to date,  especially your address,  especially if you have moved,  they would have posted letters to the address provided by the dvla,  same as councils,  police or authorities etc

Update it if it needs doing,  ASAP 

Ignore the debt collectors letters,  post 4 in the newbies sticky thread in announcements 

Court is where this saga will be settled,  in the future 

johnnylegend

Okay brill - thanks for your help

I will contact the centre management to see what they can do,

I know I need to wait for court action but is there anything proactive I can do apart from contacting the car park owners?

Gr1pr

Just plan A,  because you already followed plans B & C and failed to win either appeal 

Plan D is civil court,  where a judge can decide if you owe them money,  and how much,  if you lost your arguments there 

Or they may discontinue beforehand,  too many unknowns, but this current stage is impasse 

Coupon-mad

johnnylegend said:

Okay brill - thanks for your help

I will contact the centre management to see what they can do,

I know I need to wait for court action but is there anything proactive I can do apart from contacting the car park owners?

Nope.

Just ignore Premier Park. Nobody pays them.