We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
British Airways passenger? Check if you have an old Covid voucher
If you had a British Airways (BA) flight or holiday disrupted by the Covid-19 pandemic and you accepted a voucher instead of a cash refund, you'll need to use it to travel before the end of September 2025 – or risk losing it. Below we explain how to check if you've got any vouchers and how to use them.
I have been contacting BA about my voucher for years, but more recently in last few weeks as I have a holiday planned.
My voucher code has never worked on their online checker tool and when I have rung them in previous years they have told just to wait as they have had changed their policy to be a refund instead of a voucher during 2023 and 2024. At first I was promised a refund by September 2023, this then changed to September 2024.
They have since changed their mind again and made it into a voucher to be used by sept 2025, but this is ridiculous after making it impossible to use the voucher for 2 years while BA promised a refund.
I am now being told that my voucher is not usable as they "purged" my flight booking from their system and I have been promised that it would have be found and reactive within 24 hours by 3 different agents at BA over he last two weeks, but this has still not happened after this time has passed and I have had none of the call backs promised.
Another agent told me that all of my flight details were wrong and that I was issued a refund for the incorrect value and to a card that wasn't mine before the flight was even cancelled and when I queried these details, I was told that he could not see it anymore and asked me to put the phone down and look into it on my end.
I have also had two online queries regarding this closed by BA with no reply even with the emailed proof of booking and voucher attached.
How many people have they done this to? They have made the vouchers impossible to use for 2 years under the guise of a promised refund and now they're making it impossible to actually use the voucher within the time limit they have reinstated as they have "purged" it from their system. How many people have they done this to and how much money are they sitting on?
I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
I have the same issue, flight was cancelled in 2021. Tried to use the voucher before it expired in 2023. The voucher code did not work. Messaged numerous times and got passed from pillar to post and eventually gave up. Spoke to someone who promised to call and never did. Messaged again last week and used the online form. Had a message back that they don't deal with it and I need to contact another department which is the same thing that happened previously. I'll brace myself for the 'purged ' response. I'm going to try this new department. Can't help but think this is their tactic, you just give up after a while for your sanity. Feels unfair and you feel robbed! Will update if I get a response....
