Argos Refund

timmy963

Alderbank said:

timmy963 said:

This is fairly easy for the Argos store to check whether something has been processed correctly, as long as it was returned in store, in person.

All they have to do is use their ereceipt portal which can pull any store transaction made across the business which can be narrowed down using any combination of item number, last 4 card details, date, store, price etc and it will pull everything up which matches.

If you go to the store which you returned it, they should be able to also print you an exact copy of the receipt with all the transaction details using their RetailJ application, providing they can find the correct details via the ereceipt portal.

I used to do this all the time in the store I worked at; it's a 5 minute job providing you have some details of what you returned and when.

You say you used to do this, is that still the same with NewDay?

Process still remains the same for now.

user1977

eskbanker said:

Unless I've misunderstood OP, the issue isn't so much 'can Argos find the details' but 'what can the customer do if Argos deny everything and the customer has no proof of returning the item'?

Ultimately, take them to court and require them to produce the evidence of what their system shows.

In any event, these things are decided on the balance of probabilities, the customer can use any sort of evidence they like.