Estée Lauder perfume that is off

Okell

Grumpy_chap said:

Okell said:

Penelope63 said:

Thank you for all your replies, the person that said to contact Estée Lauder direct helped a lot, I did just this & they are sending me out a new bottle, not sure how this works as It was Bought from Debenhams online. Thank you all 

Did they give you any instructions in respect of the bottle from Debenhams?

If they didn't then if I were your husband I'd be inclined to have some fun with Debenhams...

There are no longer stores to spray the perfume in.
Any pursuit that may result in the OP being refunded / product replaced by Debenhams would be unjust enrichment.

Possibly...

Not a good idea I suppose...

Okell

Grumpy_chap said:

Okell said:

Penelope63 said:

Thank you for all your replies, the person that said to contact Estée Lauder direct helped a lot, I did just this & they are sending me out a new bottle, not sure how this works as It was Bought from Debenhams online. Thank you all 

Did they give you any instructions in respect of the bottle from Debenhams?

If they didn't then if I were your husband I'd be inclined to have some fun with Debenhams...

There are no longer stores to spray the perfume in.
Any pursuit that may result in the OP being refunded / product replaced by Debenhams would be unjust enrichment.

Actually, on reflection, you are probably right.

With no physical stores to spray the rancid perfume in and a refund being unjust enrichment, if I were the OP I'd simply complain again to Debenhams and compare their hopeless handling of the situation with Estee Lauder's.

Nothing to lose and might see a gesture of goodwill - but I wouldn't hold my breath

Alderbank

Okell said:

Grumpy_chap said:

Okell said:

Penelope63 said:

Thank you for all your replies, the person that said to contact Estée Lauder direct helped a lot, I did just this & they are sending me out a new bottle, not sure how this works as It was Bought from Debenhams online. Thank you all 

Did they give you any instructions in respect of the bottle from Debenhams?

If they didn't then if I were your husband I'd be inclined to have some fun with Debenhams...

There are no longer stores to spray the perfume in.
Any pursuit that may result in the OP being refunded / product replaced by Debenhams would be unjust enrichment.

Actually, on reflection, you are probably right.

With no physical stores to spray the rancid perfume in and a refund being unjust enrichment, if I were the OP I'd simply complain again to Debenhams and compare their hopeless handling of the situation with Estee Lauder's.

Nothing to lose and might see a gesture of goodwill - but I wouldn't hold my breath

I would if it smells like the other one

Murphybear

Estée Lauder has a good reputation and lovely products.  I bought some nail varnish which kept peeling.  I contacted them and not only did they refund my money with an apology but sent me a new bottle of nail varnish.