Flooring dispute

Cowboy43

We have just had some floor fitted recently, and I don’t think the standard of the finish is good enough however the tradesperson thinks it is and we are at  stalemate. 

I’m I just being to picky examples below? and what would the next steps be 

eskbanker

That doesn't look up to much, but to what extent is your view supported by exactly how the job scope was worded?

Silvertabby

Having had our engineered oak and new skirting fitted by a first rate tradesman  - I have to say that yours is awful and totally unacceptable.

saajan_12

Did they lay the wooden flooring only, or also the skirting boards etc? 
Are there any issues with the flooring itself (can't tell if that's curved scratches in the first pic or just the wood grain)?

If its just skirting issues, then the issues are more obvious in your pics, but also the cost to remedy might be lower (doesn't need parts of the floor to be ripped up, and the materials are generally cheaper). 

As to next steps, I'd write to them formally stating the issues and giving them an opportunity to remedy within x time. If they fail to do so, then state you will have it remedied by another professional and claim the cost from them, possibly via court. Then get a quote, initially sending to the tradesman in a letter before action, and then actually file a court claim. 

Arunmor

Skirting boards should have been removed first in my view and getting the flooring nearer the wall which would have meant no unsightly gaps.

Mr.Generous

At the door frame you cut it off and slide the flooring under it for a clean finish, you certainly don't cut it short and leave a gap. At that stage however I'd get some really good colour match sealant and just silicone it in. The mitre joint on the trim can be removed, sanded or cut back for a tighter fit, and re-fitted. I'd describe the standard as poor DIY level not professional.

the_lunatic_is_in_my_head

eskbanker said:

to what extent is your view supported by exactly how the job scope was worded?

Due care and skill is an implied term that can't be excluded, either no care, no skill or neither in that finish  

OP laying click together flooring is pretty easy so anyone can do it, getting a tidy result on finishing does require a bit of skill. 

Have you paid in full? Problem here is the guy thinks it's a good job which would suggest he is either delusional or a cowboy. 

Standard of work is very poor IMO and if you haven't paid in full I'd be holding some back to get someone else in to fix the mess.

eskbanker

the_lunatic_is_in_my_head said:

eskbanker said:

to what extent is your view supported by exactly how the job scope was worded?

Due care and skill is an implied term that can't be excluded, either no care, no skill or neither in that finish  

Agreed, it was more about whether the job was just the flooring itself or the skirting too and, if the latter, whether it was just reattaching what was already there or supplying/fitting new ones.

Tucosalamanca

I wouldn't describe them as a tradesperson.

It's a poor job, but if done on the cheap from a Facebook bodger handyperson it's probably as expected.

If you paid market rate for a professional installation from an established company, removing skirting, refitting afterwards, cutting architrave, adjusting doors, making good any minor damage caused by skirting removal and so on, then it's clearly unacceptable.
It wasn't installed by a competent person, that's for sure.

Who installed it and what does your quotation say?