Shriftsaving Ebay Private Seller - Fake Products Inc Molton Brown etc

BoomTown77

Looks like loads of us have been done over by Shriftsaving on ebay.....  
 
I reported it months ago and no action was taken by Ebay.......  

Hopefully word of mouth will spread .  

daddyelf

That is horrific feedback too.....

I hope that you left appropriate feedback if you were sold counterfeit goods.

I presume when you reported the seller you went via this link and for violating policy? https://www.ebay.co.uk/help/action?topicid=4022

noitsnotme

I haven't seen seller replies to negative feedback like that for a few years!!

https://www.ebay.co.uk/fdbk/feedback_profile/shriftsaving?commentType=NEGATIVE&user_context=BUYER

How the heck are eBay allowing them to keep that account?!

Just noticed they are also registered as private seller despite obviously selling as a business.  This is the bad wood eBay need to burn away.

forgotmyname

Always bugs me when I see buyers say they wasted their money.  Do people not know they can claim their money back
for items received damaged or fake etc?

martindow

This is an astonishing response by this seller to a negative comment: 

I should have read reviews before buying. Molton Brown shower gel arrived but had leaked everywhere as the bottle had no seal on it ( so cannot be sure it is actual Molton Brown contents), contacted seller twice but was totally ignored so cannot recommend. Wasted £16.50 as was intended as a gift but could not use. Lesson learnt will buy from proper MB shop in future.

Molton Brown Bath Shower Gel Set Orange & Bergamot 300ml FREE GIFT BAG (#156498214315)	Buyer: s***s (372) £16.50 Verified purchase	Past month
Reply from: shriftsaving. Left within past month. To be completely honest, I thought I had sent you an empty bottle, so you did get some contents, count yourself lucky... Not too sure what the difference is between ignored & totally ignored.... You can enlighten me if you wish, but obviously I wont reply....

Edit:  Just looked at some more negative feedback and quite a few of them have dismissive and sarcastic comments in the same vein.

noitsnotme

martindow said:

This is an astonishing response by this seller to a negative comment: 

I should have read reviews before buying. Molton Brown shower gel arrived but had leaked everywhere as the bottle had no seal on it ( so cannot be sure it is actual Molton Brown contents), contacted seller twice but was totally ignored so cannot recommend. Wasted £16.50 as was intended as a gift but could not use. Lesson learnt will buy from proper MB shop in future.

Molton Brown Bath Shower Gel Set Orange & Bergamot 300ml FREE GIFT BAG (#156498214315)	Buyer: s***s (372) £16.50 Verified purchase	Past month
Reply from: shriftsaving. Left within past month. To be completely honest, I thought I had sent you an empty bottle, so you did get some contents, count yourself lucky... Not too sure what the difference is between ignored & totally ignored.... You can enlighten me if you wish, but obviously I wont reply....

Edit:  Just looked at some more negative feedback and quite a few of them have dismissive and sarcastic comments in the same vein.

There are loads like that.  He basically insinuates one buyer is homeless and says another one has special needs.  These buyers can’t be reporting the seller for the abuse.  Some of the replies are a year or more old.  I can’t believe they’ve lasted this long.

Then again, why are buyers purchasing from a seller with 91% feedback rating?!  It’s just asking for trouble.

GabbaGabbaHey

forgotmyname said:

Always bugs me when I see buyers say they wasted their money.  Do people not know they can claim their money back for items received damaged or fake etc?

I am constantly surprised at quite how many Negative feedbacks on eBay (and 1* reviews on Amazon) I read which indicate that the buyer had no idea about how to get their money back, when all they would have had to do is follow the correct process to request a refund. I also have no doubt that there are rogue sellers out there who take advantage of this.

RFW

GabbaGabbaHey said:

forgotmyname said:

Always bugs me when I see buyers say they wasted their money.  Do people not know they can claim their money back for items received damaged or fake etc?

I am constantly surprised at quite how many Negative feedbacks on eBay (and 1* reviews on Amazon) I read which indicate that the buyer had no idea about how to get their money back, when all they would have had to do is follow the correct process to request a refund. I also have no doubt that there are rogue sellers out there who take advantage of this.

I'm similarly flummoxed by it. I very occasionally get feedback or reviews that says the customer wasn't happy with the product so they threw it away. It's only a handful but on every occasion I would have refunded if they'd let me know the problem.
Just before Christmas I had a run of buying a few items and some had a problem. A couple of big companies did not handle my complaint correctly and I ended up getting more than a refund as I badgered them to sort it out correctly. Whether they have uninformed staff or deliberately obfuscate but it's understandable from that that buyers wouldn't always know their rights.

rollingmoon

Who buys from a seller with feedback - and follow up comments - like that?

noitsnotme

They no longer have anything for sale.  Maybe eBay have finally intervened.