BT Fibre - Digital Voice - No landline

ladles6o

Hi, 
My first post on here as I am so frustrated! Ordered Fibre, Openreach came over and removed copper line. Thought nothing of it, anyway.. No landline, still like that for a week now. It is my mum's house, so she is completely cut off, elderly and no mobile signal. Trying to sort it out with BT but they are not showing any compassion and just fobbing us off with conflicting information. I really think there is more to this as I have read about other similar stories. Has anyone got any advice? An investigation needs to be carried out

Peter999_2

Does your mother's mobile phone support Wi-Fi calling?  If it does and you activate that it will use the internet connection to route the mobile calls so you wouldn't need a normal mobile phone signal.

Is she wanting to keep her phone number because she's had it for years?   I moved my parents onto fibre to the premises and fortunately their landline works fine.    I've been slowly weaning them off that onto using their mobile phones (£6 a month with Smarty including unlimited calls and data).    They now only use the landline for answering calls from people with the number - however, even that is getting less and less now they are giving out their mobile numbers instead.

I'm sorry you are having a bit of a nightmare with it.  Hopefully BT will fix it soon.

Hermann

The main thing is to put a solution in place.
Set up a VOIP service and transfer the landline number to that, you'll have 30 days to recover it if it's been cancelled by BT.
I'm not a fan of BT digital services but if she has the right BT router her analogue phone can just plug in to that and BT enable the voip. Probably not the cheapest route or cheapest call rates.

Alternatively you could set up VOIP with someone like Arnolds & Arnolds, basic service £1.20 a month but call fees apply, and they are good at recovering the landline number if within 30 days. EDIT: its actually Andrews & Arnold see here... https://www.aa.net.uk/

Then it's simply a case of getting either a VOIP phone or an adapter that works with her existing phone

d123

Hermann said:

Alternatively you could set up VOIP with someone like Arnolds & Arnolds, basic service £1.20 a month but call fees apply, and they are good at recovering the landline number if within 30 days.

Andrews & Arnold

  

littleboo

When you say "ordered fibre", do you mean you were upgrading from FTTC to FTTP or was there a landline only service and you additionally ordered FTTP expecting the landline to remain as is?

Hermann

d123 said:

Hermann said:

Alternatively you could set up VOIP with someone like Arnolds & Arnolds, basic service £1.20 a month but call fees apply, and they are good at recovering the landline number if within 30 days.

Andrews & Arnold

  

Thanks have edited a correction, well spotted!

ladles6o

PeterPeter999_2 said:

Does your mother's mobile phone support Wi-Fi calling?  If it does and you activate that it will use the internet connection to route the mobile calls so you wouldn't need a normal mobile phone signal.

Is she wanting to keep her phone number because she's had it for years?   I moved my parents onto fibre to the premises and fortunately their landline works fine.    I've been slowly weaning them off that onto using their mobile phones (£6 a month with Smarty including unlimited calls and data).    They now only use the landline for answering calls from people with the number - however, even that is getting less and less now they are giving out their mobile numbers instead.

I'm sorry you are having a bit of a nightmare with it.  Hopefully BT will fix it soon.

Brilliant information, will look into this. Thank you very much 

ladles6o

littleboo said:

When you say "ordered fibre", do you mean you were upgrading from FTTC to FTTP or was there a landline only service and you additionally ordered FTTP expecting the landline to remain as is?

Thanks for your message. Upgrade to FTTP. When i first complained to BT the person said, "just plug the phone into the old socket and your landline will still work" This was impossible as the line was removed as Openreach wanted to use the same hole into the garage.  

400ixl

ladles6o said:

Hi, 
My first post on here as I am so frustrated! Ordered Fibre, Openreach came over and removed copper line. Thought nothing of it, anyway.. No landline, still like that for a week now. It is my mum's house, so she is completely cut off, elderly and no mobile signal. Trying to sort it out with BT but they are not showing any compassion and just fobbing us off with conflicting information. I really think there is more to this as I have read about other similar stories. Has anyone got any advice? An investigation needs to be carried out

So what did you actually order and what has been done?

If it is a full fibre solution with digital voice, have the handsets been connected into the BT router rather than the old phone sockets?

What do you mean by conflicting answers?

Need more information about what has been done to be able to provide any help really.

danv8086

I know when we looked into it, we ended up getting a good deal by having our internet with Giganet and our home phone with Plexatalk - they do stuff for businesses but if you search for "Plexatalk home" on Google you'll see their packages

Plexatalk wouldn't move on the price (couldn't really grumble at £4 per month though) but we did end up getting a free year out of Giganet, although I have since been told Giganet sold out to Cuckoo so it might not be the same story with getting a free year now.

Looking into it, although BT and other providers give a router with pre setup voip details, it does mean you can't use your own router, Plexatalk were handy in that they supplied an adapter which plugs into any router and the phones plug go into that. I was a bit anxious about porting the number (think we've been with BT since the dawn of time ) but it just involved writing some details down on a form.

Hope you get it sorted!

ladles6o

Problem solved! Ordered Full Fibre 500 with Digital Voice. No digital voice for a week, the call centre was a nightmare to deal with. £12 a month ulimited calls on BT now, quite expensive really. Will look into alternatives. Thank you for all your help