Lidl New returns Policy? Is this legal?

Okell

@LindsayT -  thanks.

I went to lidl.co.uk but didn't notice Refund Policy at the foot of the page.

Instead I clicked on Customer Care at the top of the page, then > Shopping at Lidl under the sub-heading Help Topics, then > What is Lidl's Refund Policy?

It's very annoying when websites have (apparently) contradictory pages or when a particular policy is published on more than one page, but not all pages are amended when the policy is updated.  I don't understnd how that can be allowed to happen.

LindsayT

@Okell

Sorry, maybe I should have mentioned Refund Policy is under Legal Information at bottom of page.

OP not been back again yet but it might help someone else.

Okell

LindsayT said:

@Okell

Sorry, maybe I should have mentioned Refund Policy is under Legal Information at bottom of page.

OP not been back again yet but it might help someone else.

No - I think you misunderstand.

I followed your directions and found the policy you referred to.  But when I had originally looked before you posted, I didn't notice it at the foot of the page.  So I searched and found a different returns policy which is the one I first linked to.

It seems extremely confusing and bad practice for Lidl to have two significanty differently worded reurns policies on their website.

That shouldn't happen, surely?

CycladesQueen

Tried to return lawnmower. 11 mths old used 6 times and still looks like new but wont switch on and Lidl lies about their useless 3 year warranty. 

Told by store 28 days to return to them and gave me customer service no who they said would give me a code to return to get my money back.
Helpline was a recorded message who
Referred me to Parkside (lidl lawnmower brand) to whatsapp a report.

Told on WhatsApp long winded slow useless live chat I would have needed to return to store within 6O days for a refund code to work.

They then gave me a third referral to Varo (who owns Parkgate) who I had to email and send photos to.

I then got an email from a 4th company Tool Tech Ltd who said they would answer my query in a fortnight. If they didn't I should go back to Lidl & Parkgate.

I think it must be a tax evasion by Lidl or Parkgate to imply its 4 separate companies and send you round the houses.

I will now tell everyone I meet about Lidl and their fake 3 yr policy of a warranty that misleads and contradicts itself.

I will persist with it and update with outcome.

powerful_Rogue

CycladesQueen said:

Tried to return lawnmower. 11 mths old used 6 times and still looks like new but wont switch on and Lidl lies about their useless 3 year warranty. 

Told by store 28 days to return to them and gave me customer service no who they said would give me a code to return to get my money back.
Helpline was a recorded message who
Referred me to Parkside (lidl lawnmower brand) to whatsapp a report.

Told on WhatsApp long winded slow useless live chat I would have needed to return to store within 6O days for a refund code to work.

They then gave me a third referral to Varo (who owns Parkgate) who I had to email and send photos to.

I then got an email from a 4th company Tool Tech Ltd who said they would answer my query in a fortnight. If they didn't I should go back to Lidl & Parkgate.

I think it must be a tax evasion by Lidl or Parkgate to imply its 4 separate companies and send you round the houses.

I will now tell everyone I meet about Lidl and their fake 3 yr policy of a warranty that misleads and contradicts itself.

I will persist with it and update with outcome.

It's not fake nor is it tax evasion. (Not a good claim to make about a company online either.)

Warranty is with the manufacturer, consumers rights are against the retailer - ir Lidl.

PS - You should really start your own thread.

user1977

CycladesQueen said:

I think it must be a tax evasion by Lidl or Parkgate to imply its 4 separate companies and send you round the houses.

Please explain what part of that is tax evasion.

saajan_12

CycladesQueen said:

I think it must be a tax evasion by Lidl or Parkgate to imply its 4 separate companies and send you round the houses.

Eh? Refunding customers less = more profit, = more tax to pay, not less. 
Multiple companies is pretty normal with retailers, suppliers, insurers, manufacturers, etc. But short of offshore companies, it doesn't make a difference how many are involved, they each make a certain amount of profit and pay tax on that.