We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Another ParcelHero Overcharge Scam
arklog
Posts: 1 Newbie
In October 2024 I used ParcelHero to find me some options for returning a large parcel, I measured it, weighed it, etc, entered all the info on ParcelHero's site, and they found the best price was £10.03 through Parcelforce. I dropped off the parcel at the post office, and it was delivered successfully.
In December, I received an email from ParcelHero titled "Adjustment Invoice", with a Large parcel surcharge of £72. This would bring the cost ofd thge parcel from £10.03 to £82.03, which is an increase of 827%
!!!
I've been back and forth with their Adjustments Team over email, but they are not budging, they say I can appeal but I would need to provide them with pictures with proof of dimensions.
I've been in touch with my credit card company, and they say that the charge was entered as a subscription, to allow them to make additional charges without my knowledge or consent. Is this legal?
In December, I received an email from ParcelHero titled "Adjustment Invoice", with a Large parcel surcharge of £72. This would bring the cost ofd thge parcel from £10.03 to £82.03, which is an increase of 827%
!!!
I've been back and forth with their Adjustments Team over email, but they are not budging, they say I can appeal but I would need to provide them with pictures with proof of dimensions.
I've been in touch with my credit card company, and they say that the charge was entered as a subscription, to allow them to make additional charges without my knowledge or consent. Is this legal?
0
Comments
-
Ignore. Burden of proof is on them and they won't have it.
If they have already charged you speak to bank about a chargeback.
If they haven't ask the bank for the subscription to be cancelled (if that's possible).
In the game of chess you can never let your adversary see your pieces1 -
You might be interested in this youtube video made by a disgruntled customer with almost the exact circumstances as you (he was told £20 and had £60 added as extra charge) https://www.youtube.com/watch?v=nPa8KLrvmtU
BBC watchdog picked his case up and investigated. Their results are interesting
https://www.bbc.co.uk/programmes/articles/2jWcx8tf9dCY87Wk9Qf7VJQ/parcelhero-ups-june-2024
2 -
Yes, the best bit is:Alderbank said:You might be interested in this youtube video made by a disgruntled customer with almost the exact circumstances as you (he was told £20 and had £60 added as extra charge) https://www.youtube.com/watch?v=nPa8KLrvmtU
BBC watchdog picked his case up and investigated. Their results are interesting
https://www.bbc.co.uk/programmes/articles/2jWcx8tf9dCY87Wk9Qf7VJQ/parcelhero-ups-june-2024
The courier does not present evidence that its adjustment is correct but will acknowledge an error where a customer’s appeal is supported with appropriate evidence
So they stand no chance of taking customers to court as they have no proof.In the game of chess you can never let your adversary see your pieces1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.8K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454.1K Spending & Discounts
- 244.8K Work, Benefits & Business
- 600.3K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards