Another ParcelHero Overcharge Scam

arklog

In October 2024 I used ParcelHero to find me some options for returning a large parcel, I measured it, weighed it, etc, entered all the info on ParcelHero's site, and they found the best price was £10.03 through Parcelforce. I dropped off the parcel at the post office, and it was delivered successfully. 
In December, I received an email from ParcelHero titled "Adjustment Invoice", with a Large parcel surcharge of £72. This would bring the cost ofd thge parcel from £10.03 to £82.03, which is an increase of 827%
!!!
I've been back and forth with their Adjustments Team over email, but they are not budging, they say I can appeal but I would need to provide them with pictures with proof of dimensions.

I've been in touch with my credit card company, and they say that the charge was entered as a subscription, to allow them to make additional charges without my knowledge or consent. Is this legal?

the_lunatic_is_in_my_head

Ignore. Burden of proof is on them and they won't have it. 

If they have already charged you speak to bank about a chargeback.

If they haven't ask the bank for the subscription to be cancelled (if that's possible). 

Alderbank

You might be interested in this youtube video made by a disgruntled customer with almost the exact circumstances as you (he was told £20 and had £60 added as extra charge) https://www.youtube.com/watch?v=nPa8KLrvmtU

BBC watchdog picked his case up and investigated. Their results are interesting
https://www.bbc.co.uk/programmes/articles/2jWcx8tf9dCY87Wk9Qf7VJQ/parcelhero-ups-june-2024

the_lunatic_is_in_my_head

Alderbank said:

You might be interested in this youtube video made by a disgruntled customer with almost the exact circumstances as you (he was told £20 and had £60 added as extra charge) https://www.youtube.com/watch?v=nPa8KLrvmtU

BBC watchdog picked his case up and investigated. Their results are interesting
https://www.bbc.co.uk/programmes/articles/2jWcx8tf9dCY87Wk9Qf7VJQ/parcelhero-ups-june-2024

Yes, the best bit is:

The courier does not present evidence that its adjustment is correct but will acknowledge an error where a customer’s appeal is supported with appropriate evidence 

So they stand no chance of taking customers to court as they have no proof.