Not able to proceed with switch

Harvester963

Hi

Trying to switch from Virgin Money to first direct using the current account switch service. Switching gives free £175. But got the following:

"Thanks for asking us to switch your banking from VIRGIN MONEY

Unfortunately when we contacted them, they told us they couldn't proceed with the switch so we've had to cancel your request - we're really sorry if this causes you any problems.

VIRGIN MONEY didn't give us a reason for their decision so if you have any questions, please speak to them first."

Before i contact Virgin is there any tips or help if this has happened to anyone before. 

Mark_d

Is the Virgin Money account a proper bank?  You can check the sort code:
https://newseventsinsights.wearepay.uk/sort-code-checker/

friolento

Is the account you want to switch a normal current account?

did you give FD the correct sort code and account number?

does the Virgin account have a positive balance?

when was the last transaction on the Virgin account?

northwalesd

I'd add did you enter the debit card number for the account, along with the correct sort code/account number?

A few years ago Tesco bank wouldn't allow my switch as I didn't enter DC details during the switch process. Tesco bank did eventually tell me why they cancelled the switch.

Emily_Joy

I switched from Virgin Money to Royal Bank of Scotland and didn't have any issues. So it is definitely possible.

SiliconChip

It's most likely to be one of the issues mentioned previously, but another thought is that perhaps Virgin have reduced their participation in CASS until they are fully absorbed into Nationwide.