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EDF smart meter faulty

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sai_1993
sai_1993 Posts: 1 Newbie
Hi Fellas,

My EDF smart meter is not working since couple of months, even though a complaint has been raised to the provider, they still can't find a date or an engineer to get it fixed. 

Can someone help  to tackle this situation please. When asked about the payment they said I need to make the payment once the smart meter is fixed, which will take another month.

Comments

  • p00hsticks
    p00hsticks Posts: 14,400 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Faulty in what way ?
    Is it not measuring usage at all, or it is just not automatically sending readings to the supplier ?
  • EssexHebridean
    EssexHebridean Posts: 24,419 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    On the payment, why are they not taking payments from you - is this because you are on monthly variable DD and no bill has been raised?  Make sure that you put aside an estimated amount for the months where bills are missing to be sure you have this when they want to catch things up. 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
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