Help with refund on faulty and damaged item

born_again

ZappBrannigan89 said:

I also ended up paying £270 on import fees which I don’t know if I can get back?

That is amazing that they wanted £1500 worth of goods destroying.
Sadly do not think you will get import fee back as both were imported. 

ZappBrannigan89

Okell said:

ZappBrannigan89 said:

... Does anyone have any advice on how to resolve this situation as I thought PayPal was there to protect the consumer. 

As has already been pointed out, you were labouring under a serious misapprehension if you thought PayPal was there to protect you.

When buying anything (but particulalry from overseas) you should, if possible, pay directly by credit or debit card to get the best protection via either s75 CCA or chargeback.*

As a matter of interest, how did the seller want you to return the original damaged item to Japan?  You haven't mentioned this.

I presume you have also been clobbered with VAT and import duties x 2?  If so, I'm not sure but wonder if you could claim those back from HMRC in the circumstances.  ie both the original and the replacement are faulty.  Others will know.


*Like @Aylesbury_Duck I presume payment via PayPal breaks the debtor-creditor-supplier relationship required for a s75 claim but I may be wrong

They didn’t want the item returned they wanted me to destroy it before they sent the replacement. I really appreciate all the advice here everyone. I will try all the recommendations