Faulty kettle after 54 weeks

gawa75

Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? 

I thought 54 weeks isn't a proper length of time before it started falling apart, hence my question but then, I only have a credit card line with the date of purchase. 

Do I have a leg to stand on? Thanks. 

powerful_Rogue

gawa75 said:

Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? 

I thought 54 weeks isn't a proper length of time before it started falling apart, hence my question but then, I only have a credit card line with the date of purchase. 

Do I have a leg to stand on? Thanks. 

As it's over six months old, you'll need to prove it was manufactured with a fault that has only just shown itself.

la531983

powerful_Rogue said:

gawa75 said:

Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? 

I thought 54 weeks isn't a proper length of time before it started falling apart, hence my question but then, I only have a credit card line with the date of purchase. 

Do I have a leg to stand on? Thanks. 

As it's over six months old, you'll need to prove it was manufactured with a fault that has only just shown itself.

Which would cost you more to prove than the £20.

Move on, and buy a new one.

the_lunatic_is_in_my_head

No harm in asking the retailer, depending who it is and how good their service is they might do something without the proof mentioned above. 

No manufacturer warranty? 

Ergates

gawa75 said:

Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? 

I thought 54 weeks isn't a proper length of time before it started falling apart, hence my question but then, I only have a credit card line with the date of purchase. 

Do I have a leg to stand on? Thanks. 

Do you have a leg to stand on?   Yes, a kettle should last more than 12 months.

Will it be worth the hassle?  Probably not.  The retailer can ask for proof of purchase - which doesn't have to be a receipt, a card statement *should* do.  But I'm assuming that a shop that sells kettles also sells a load of different things, and if they decided to be awkward it would be difficult to prove the £20.49 was definitely for the kettle.  Also, as above, after 6 months, they can ask for evidence that the fault is due to a design or manufacturing defect.  An electrical repair shop *might* be willing to write you a statement to this effect.  But that's a lot of hoops to jump through and even then - the retailer is allowed to reduce the refund to account for the use you've had so far, so you'd not get teh full amount back anyway.   How many hoops are you willing to jump through for £15 ?

flaneurs_lobster

I've gotten into the habit of photographing/scanning paper receipts, then stuff them away in a folder in the cloud with a meaningful description, retailer & date as the name. Can copy online/email receipts there too.

Paper receipts get lost, misfiled or (commonly) fade. Never had a problem using the copy as evidence of purchase on the few occasions its been needed.

flaneurs_lobster

An old documentary about the Peter Jones store in Sloane Square featured a lady returning a (I think) toaster which had failed. It was replaced with a new toaster with apologies.

Peter Jones had never stocked the model of toaster in question.

Don't think this happens anymore.

Spies

Life's too short for things like this, there's no way you're getting a replacement, as there's no way to tell if it's customer  damage, you could have dropped it for all they know. 

Just buy another cheap kettle. 

Aylesbury_Duck

Time elapsed may not be as important as time used in this situation.   54 weeks of use for a £20 kettle boiled half a dozen times daily seems a very reasonable lifespan to me.  For a kettle used twice a week, probably not.

Murphybear

£20 is very cheap for a kettle these days.  Last time we bought a kettle it was a Which best buy and I think it cost around £30.  This was 17 years ago and it’s still working perfectly.  

Arunmor

I was a bit fed up with kettles conking out that I decided a cheap one would offer better value I settled on an Asda George Black I reckon it is now 6-8 years old cost me under a tenner (now £13).  The big plus for me was it was 3,000 watts output so a fast boil.  Can't get much better than that, especially since everyone is working from home it must be used 10+ times a day.