Voluntary Termination with Car Faults

born_again

Rather than blaming brexit. 

This is another case to add to the list of buying 2nd hand car via this method of finance.

A car from 2015/6 on this type of deal, Guessing was 5 years old at time of purchase. Is well not the best idea in the world. Especially when repair costs are so high.

Goudy

Is this a Skyactiv D, the diesel version?
If so, there's more to it than needing a part.

The injectors have a habit of going wonky and causing cavitation within the fuel delivery system.
This not only impacts the running (lots of EMLs) but also the DPF regeneration and ultimately, the engine oil.

The spray pattern gets screwed up which causes lots and lots of excess fuel in the combustion chambers.
Some of this burns but not completely so produces lots of soot for the DPF, some of it doesn't get burnt and the seeps past the piston rings into the engine oil.

The DPF keeps regenning as it's filling up fast with all that excess soot. Part of the regen is to inject fuel on a non combustion stroke which is meant to find it's way to the DPF to burn the soot in there to ash, but the injectors are wonky so it injects far too much.
Like above, a lot of this finds it's way into the engine oil.

Put both of these together, repeat a few times and you end up with more diesel in the engine oil than actual oil.
The diesel isn't as good at lubricating and soaking up the engine heat as engine oil which isn't good for the engine.

Some Mazda owners have suffered from this repeatedly, it's not unheard of in the Mazda world for cars to keep going back with the same problem. Caught early it's a swap out of parts, but leave it too late and the engine is ruined.

I suspect they are waiting on and quoted for more than just some parts.


As for voluntary termination, the finance company can and will reject the termination if the car has a fault or is damaged beyond fair wear and tear. 

Rose0410

Goudy said:

Is this a Skyactiv D, the diesel version?
If so, there's more to it than needing a part.

The injectors have a habit of going wonky and causing cavitation within the fuel delivery system.
This not only impacts the running (lots of EMLs) but also the DPF regeneration and ultimately, the engine oil.

The spray pattern gets screwed up which causes lots and lots of excess fuel in the combustion chambers.
Some of this burns but not completely so produces lots of soot for the DPF, some of it doesn't get burnt and the seeps past the piston rings into the engine oil.

The DPF keeps regenning as it's filling up fast with all that excess soot. Part of the regen is to inject fuel on a non combustion stroke which is meant to find it's way to the DPF to burn the soot in there to ash, but the injectors are wonky so it injects far too much.
Like above, a lot of this finds it's way into the engine oil.

Put both of these together, repeat a few times and you end up with more diesel in the engine oil than actual oil.
The diesel isn't as good at lubricating and soaking up the engine heat as engine oil which isn't good for the engine.

Some Mazda owners have suffered from this repeatedly, it's not unheard of in the Mazda world for cars to keep going back with the same problem. Caught early it's a swap out of parts, but leave it too late and the engine is ruined.

I suspect they are waiting on and quoted for more than just some parts.


As for voluntary termination, the finance company can and will reject the termination if the car has a fault or is damaged beyond fair wear and tear. 

it is that car yes... Sounds like something I should really have been told about when we got it Thanks for explaining the issue better than the garage did though! I'm really stuck on what I should do because realistically it won't last till November when the finance is up but I don't have 8 grand to pay it off now and I dont want to carry 8 grand negative equity onto another car... 

Rose0410

born_again said:

Rather than blaming brexit. 

This is another case to add to the list of buying 2nd hand car via this method of finance.

A car from 2015/6 on this type of deal, Guessing was 5 years old at time of purchase. Is well not the best idea in the world. Especially when repair costs are so high.

I understand that it's a bad idea. I have since done my penance and now understand the process but unfortunately I did not have anyone to guide me when we entered into the agreement and have had to learn as I go...

I'm not blaming anything, I was merely stating what I was told by the garage to give context. 

At the time I bought the car, I was doing what I needed to at the time. Have I since learned - yes. Will I do it again - probably not. 

Thanks for your help... 

Rose0410

Alderbank said:

Car_54 said:

Rose0410 said:

They said the price is because of importing parts to the UK now being extortionate due to brexit and that the length of time waiting for parts is almost a year. 

For Brexit to be the culprit, Japan must have joined the EU without my noticing.

Perhaps you weren't looking when Mazda built the huge MLE (Mazda Motor Logistics Europe) in Willebroek in Belgium?

Parts are all shipped from Japan to Willebroek and from there are distributed to dealerships across Europe.
Because of Brexit problems there are independent parts suppliers in the UK who import parts from Mazda's Worldwide distribution system elsewhere in the world, but Mazda dealerships only source parts from MLE.

The OP is using an official Mazda dealership. If they try independent garages they might find one which can get the (OEM) parts they need quicker and cheaper.

Thanks for the insight into behind the scenes - there's so much I didn't know about this whole process  

I have taken the car to a few independant garages but they have either said they don't have the facilities to deal with such an issue or they don't have the ability to source the parts in better avenues. I've got one more independant that I can feasibly try and then I'm all out of ideas. Thanks to another person on this post I now know why this issue is occuring but unfortunately I do not have the life experience nor the mechanic savvy to navigate this any faster than I can read/learn about the situation... This thread has helped a lot with piecing together some of the puzzle!

Goudy

You might want to try a proper diesel specialist. (ie one that only deals with diesel engine cars, vans and trucks)

There's usually one in every town or quite local and they are probably much more knowledgeable than the dealer technicians.  

They will also have access to other specialists that rebuild diesel specific parts, like high pressure pumps and injectors which are a fraction of the price of new from the main dealers.

 Rose0410 said:

Goudy said:

Is this a Skyactiv D, the diesel version?
If so, there's more to it than needing a part.

The injectors have a habit of going wonky and causing cavitation within the fuel delivery system.
This not only impacts the running (lots of EMLs) but also the DPF regeneration and ultimately, the engine oil.

The spray pattern gets screwed up which causes lots and lots of excess fuel in the combustion chambers.
Some of this burns but not completely so produces lots of soot for the DPF, some of it doesn't get burnt and the seeps past the piston rings into the engine oil.

The DPF keeps regenning as it's filling up fast with all that excess soot. Part of the regen is to inject fuel on a non combustion stroke which is meant to find it's way to the DPF to burn the soot in there to ash, but the injectors are wonky so it injects far too much.
Like above, a lot of this finds it's way into the engine oil.

Put both of these together, repeat a few times and you end up with more diesel in the engine oil than actual oil.
The diesel isn't as good at lubricating and soaking up the engine heat as engine oil which isn't good for the engine.

Some Mazda owners have suffered from this repeatedly, it's not unheard of in the Mazda world for cars to keep going back with the same problem. Caught early it's a swap out of parts, but leave it too late and the engine is ruined.

I suspect they are waiting on and quoted for more than just some parts.


As for voluntary termination, the finance company can and will reject the termination if the car has a fault or is damaged beyond fair wear and tear. 

Sounds like something I should really have been told about when we got it 

I've never met any dealer that tells customers about potential issues with cars, though they are quick to point out all their attributes.

It's a shame Mazda have this issue with this particular engine, they've generally had very good success with their engines.
They have spent a lot of time and money engineering in solutions to modern day problems like emission control.
It's where the "Activ" part of the name comes from. A lot of manufacturers have chosen a reactive solution, cleaning up the mess the engine kicks out.
Mazda have tried to stop most of the mess being kicked out in the first place, so it's natural to think you chose wisely.

daveyjp

Ectophile said:

Grumpy_chap said:

Iceweasel said:

Car_54 said:

Rose0410 said:

They said the price is because of importing parts to the UK now being extortionate due to brexit and that the length of time waiting for parts is almost a year. 

For Brexit to be the culprit, Japan must have joined the EU without my noticing.

Mazda spare parts in Europe are all coordinated and distributed from their 'Mazda Motor Logistics Europe' centre in Willebroek, Belgium.

First - how much cost impact would Brexit have imposed to make the price of the parts "extortionate"?

Second - how did Brexit result in the lead time for the parts increasing?

First - if the parts are over £135, there will be duties to pay on the inport.

Second - everything imported has to have the right paperwork to come through customs.

I've just had a parcel delivered which came from the Netherlands.  The tracking gives every stage of its journey and 50% of the 10 updates from it being sent to the distribution hub to it being delivered are processes involving paperwork to leave EU customs and clear UK customs.  That work won't be being done for nothing.

Nasqueron

Grumpy_chap said:

Iceweasel said:

Car_54 said:

Rose0410 said:

They said the price is because of importing parts to the UK now being extortionate due to brexit and that the length of time waiting for parts is almost a year. 

For Brexit to be the culprit, Japan must have joined the EU without my noticing.

Mazda spare parts in Europe are all coordinated and distributed from their 'Mazda Motor Logistics Europe' centre in Willebroek, Belgium.

First - how much cost impact would Brexit have imposed to make the price of the parts "extortionate"?

Second - how did Brexit result in the lead time for the parts increasing?

Third - Brexit was a number of years back and one assumes that Mazda global management will periodically review their supply chain and distribution channels and the decision could have been taken to supply UK via another distribution hub other than MLE if that afforded a more viable and more economical solution.

Whether it is Brexit or Covid or any other number of past events, they are past events and the current Management teams of businesses need to make decisions for efficient delivery today.  The continual blaming stuff on Brexit or Covid is really just laziness on the part of corporate giants and their Management teams are paid good salaries, apparently because of their abilities to react to external influences and drive the business successfully.  The way things are going, we will still have Brexit and Covid being used as an excuse for anything and everything in 2050.

I work in a firm that imports our parts from a Europe warehouse, pre-Brexit (and indeed, for our operations around Europe inside the EU), stuff would arrive next day, no customs invoices except for Switzerland. Now you have to pay express just to have a 90% chance of next day arrival else it's 2-3 days + there is my time of creating the invoices to clear customs and stuff still gets held up when it's high value. Similarly returning parts to our repair centre can take weeks to clear through. We went to JIC for stores, I imagine Mazda do JIT for Europe and just pass on costs to the customers in the UK rather than spend money on a store here.

Brexit was finalised 2021, it will hit us for many years until we inevitably re-join and yes, until 2050 is perfectly realistic for continued harm in cutting off our easy access to our biggest single trade partner.