Multiple payments into building society.

Bob2000

Hello.

This is my situation. I've been putting money into a building society since October 2024, and then in November, l set up a standing order. This has resulted  in Dec/Jan receiving multiple  deposits with the extra being returned  and a message online, plus a letter telling me not to do this. 

The issue is when my app had a makeover  there was a standing order buttons but it seems to have disappeared. 

This is the Lloyds app and the missing button was in the Easy saver section account. I was directly  funding from it.

What l don't understand  is the returned  S.O. goes to to my Classic account even thought  l don't fund from it.

I hope this makes sense.

General_Grant

Bob2000 said:

Hello.

This is my situation. I've been putting money into a building society since October 2024, and then in November, l set up a standing order. This has resulted  in Dec/Jan receiving multiple  deposits with the extra being returned  and a message online, plus a letter telling me not to do this. 

The issue is when my app had a makeover  there was a standing order buttons but it seems to have disappeared. 

This is the Lloyds app and the missing button was in the Easy saver section account. I was directly  funding from it.

What l don't understand  is the returned  S.O. goes to to my Classic account even thought  l don't fund from it.

I hope this makes sense.

When you set up the building society account, did you set up a "linked account" for withdrawals?  If you did, then any over-payments would be redirected to that account.  (The building society may not know the full details of the account from which payments were made.)

Bob2000

General_Grant said:

Bob2000 said:

Hello.

This is my situation. I've been putting money into a building society since October 2024, and then in November, l set up a standing order. This has resulted  in Dec/Jan receiving multiple  deposits with the extra being returned  and a message online, plus a letter telling me not to do this. 

The issue is when my app had a makeover  there was a standing order buttons but it seems to have disappeared. 

This is the Lloyds app and the missing button was in the Easy saver section account. I was directly  funding from it.

What l don't understand  is the returned  S.O. goes to to my Classic account even thought  l don't fund from it.

I hope this makes sense.

When you set up the building society account, did you set up a "linked account" for withdrawals?  If you did, then any over-payments would be redirected to that account.  (The building society may not know the full details of the account from which payments were made.)

OK, thank you for giving your time to reply.
I phone lloyds earlier and said  it was sorted. Fingers 🤞