Saffron Issues

jameseonline

Thought it might be a New Year's Day thing but I still can't withdraw my monthly 4p of interest to my nominated account, app says it can't get my payees list up.

Been to website, there's a message saying 

Important Messages

We are sorry that some customers are experiencing difficulties when attempting to transact on their accounts. Please be assured that we are actively working to fix this issue as quickly as possible. We appreciate your patience.

On another note I swear the new look android app is slower than the older one to load up transactions etc

jameseonline

Seems to be working again now 👍

Kim_13

My £50 FP still isn’t showing. Maybe the issues were fixed a bit late for it to show today (usually takes few hours.) It hasn’t bounced back to my current account either.

jameseonline

I got my 4p in my Virgin account, maybe check tomorrow 

shortseller09

is this a joke....4p??!!

jameseonline

shortseller09 said:

is this a joke....4p??!!

No it's no joke I get 4p a month for having an easy access account that has £10 in.

It's there for convenience and maintains loyalty.

Any time I have a regular saver that I want to close early or is maturing I tell Saffron to put funds into that which saves them creating maturity accounts paying less for me

Kim_13

My £50 sent yesterday has now arrived dated today. As yesterday was a working day, I think I’ll increase my use of their EA and stick to internal transfers in future.

I also got 4p from them but the last time I tried to set up external withdrawals, their CS told me I couldn’t. I will mention it the next time I phone but until their EA is top of the pile, the lack of won’t bother me as spare change can accrue and feed the RS each month.

jameseonline

Kim_13 said:

My £50 sent yesterday has now arrived dated today. As yesterday was a working day, I think I’ll increase my use of their EA and stick to internal transfers in future.

I also got 4p from them but the last time I tried to set up external withdrawals, their CS told me I couldn’t. I will mention it the next time I phone but until their EA is top of the pile, the lack of won’t bother me as spare change can accrue and feed the RS each month.

Well you definitely can otherwise it wouldn't be easy access would it?

Glad things are kind of sorted for you