eBay Glitch "Withdraw" in grey

keithtoon

I have contacted eBay via phone and yes there is a problem paying out your funds unable to say how long it will take to find a answer! see picture "Withdraw" is permantly in grey can not use.
I use eBay on my  Desk Top and Phone App both still have same problem. 
Anybody else with this problem?

soolin

I withdrew from one account this morning without any issue. I just went to see if I could withdraw from my lesser used private account, I don’t want to actually withdraw anything as there’s less than £15 in there but I went right up to the end page and would have been able to withdraw without issue. 

Have you managed to always withdraw easily in the past, and do you have any outstanding authorisations or verifications that need doing? 

keithtoon

soolin said:

I withdrew from one account this morning without any issue. I just went to see if I could withdraw from my lesser used private account, I don’t want to actually withdraw anything as there’s less than £15 in there but I went right up to the end page and would have been able to withdraw without issue. 

Have you managed to always withdraw easily in the past, and do you have any outstanding authorisations or verifications that need doing? 

Hi, Ive always withdrawn without any problems. During the phone call (transferred to 3 operators) the first thing they done was check to see if I was on somekind of stop, but no, nothing wrong with my account. Just sold items today I am still on a hold, can not withdraw but I do notice they still take monies owing to them ie costs etc. That side of their system works!

daddyelf

Our weekly payment was as normal and our private account would allow us to withdraw too, as I have just checked. In the tab under which says total funds on a desktop, what does that say regarding the sales and the release of funds? That should give you a clue (I hope!) as to when funds should be available.

Finally ebay's cut off for processing appeared to be earlier than normal last night, and bear in mind its a bank holiday too tomorrow, we are showing payments made from about 11pm last night not being processed now until the 1st - eg ready for release on the 2nd.

keithtoon

Normally as I post I can immeditately transfer my funds. I have made a sale today and still "Withdraw" in grey! 
So I have a eBay Balance as yesterday and a total funds which is greater then yesterday but can still not withdraw.
"That should give you a clue (I hope!) as to when funds should be available" your implying?

keithtoon

UPDATE:

We’re working on your issue and will get back to you soon

Hello xxxxxxxxx,

Thanks for sending us your complaint. We're looking into it now and have created a complaint reference ID for your case. It's   2-1xxxxxxxxx.
We'll get back to you within 15 business days of when you first got in touch with us. In the meantime, if you have any other questions and need to contact us, just scroll to the bottom of our help page. Let us know your reference number and we'll be happy to give you an update.

Thanks,eBay

soolin

Across all the forums and even the community boards there’s very little mention of this, a handful of sellers seem affected with nothing in common. It’s a very strange glitch. 

GadgetGuru

Withdrew everything from eBay yesterday without any issues.....

Rantband

GadgetGuru said:

Withdrew everything from eBay yesterday without any issues.....

But did you actually close your account ?

keithtoon

UPDATE.

Hi xxxxx,

We wanted to let you know that your complaint 2-1xxxxxxxxxxxx has been closed.

The issue has been resolved and your payout have been sent.

We hope you’re satisfied with the outcome but if you still have questions and need to contact us, just scroll to the bottom of our https://www.ebay.co.uk/help/policies/payment-policies/file-complaint-ebay-payments-brokering-financial-services?id=5313" target="_blank">help page. Let us know your reference number and we'll be happy to help.

RedImp_2

Apropos of nothing I think every private seller got paid out their balance today regardless.