Unknown debit card payments

Foodmeister

My auntie has had 3 x payments come out of her current account for £1, £59.99 & £59.99 (the first two at the same time and the third 1 month later), the description on the bank statement is GSLDRBILL.CC and the only other reference shown is NICOSIA CY. She contacted NatWest who have frozen her card and are looking into it but have told her to contact the merchant, thing is these are totally unrecognisable transactions so she doesn't know who to contact. Surely as this is fraud the bank should have recredited the payments but haven't. Any advice greatly received 

SiliconChip

It looks like somebody has signed up to a recurring payment, maybe unwittingly. Searching doesn't find a lot but there are some hints that it may be related to gaming. NatWest will be able to prevent future payments but unless others think a chargeback might be successful there may not be much hope of recovering the payments already made.

Penguin_

A very quick google suggests this may be some form of subscription service entered into. Has she signed up to anything?

Foodmeister

Penguin_ said:

A very quick google suggests this may be some form of subscription service entered into. Has she signed up to anything?

Not that she is aware of, she is elderly so not savvy enough to and wouldn't put her card details in

Foodmeister

SiliconChip said:

It looks like somebody has signed up to a recurring payment, maybe unwittingly. Searching doesn't find a lot but there are some hints that it may be related to gaming. NatWest will be able to prevent future payments but unless others think a chargeback might be successful there may not be much hope of recovering the payments already made.

I was going to suggest to her that she makes a chatgeback request to NW as clearly this is not something intogated by her therefore potentially fraud. I thought that they would have automatically done this but clearly not

Penguin_

Has she been on holiday at all?

Foodmeister

Penguin_ said:

Has she been on holiday at all?

Not for a few years, no

elsien

Although I haven’t found the actual join up page, I think it is possible  it is this lot. They are a subscription gaming service with a Cyprus address.
https://bonmedia-help.com/en/en-home/

The pound payment tend to be where people are testing payments, then once it has gone through someone has set up a full subscription.
So does she have any younger relatives who might have used her account without her consent?

Either way, I would just go back to the bank and say it’s not her and it’s fraud. I wouldn’t bother contacting the company directly -  they don’t sound reputable.
https://www.scamadviser.com/check-website/gsldrbill.com#review-container

Olinda99

yes she should tell the bank it is a fraudulent payment not authorised by her