24 hour track post - gone missing

Markmywords

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

soolin

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

dinosaur66

terrible isnt it

i go to the post office 6 days a week and hear the staff telling customers options and what the customer should do to safeguard there post , not knowing that half of the things they tell there customers are wrong when it comes to compensation..

Markmywords

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

forgotmyname

You could put a claim in but sub 5p per printed page for paper and ink + 1 envelope is going to cost you more in time than just moving on.

soolin

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

Markmywords

forgotmyname said:

You could put a claim in but sub 5p per printed page for paper and ink + 1 envelope is going to cost you more in time than just moving on.

It was a lot of printed material so was costly to re-do this again.How do you prove printing at home costs?

Markmywords

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

How do you prove printing at home costs?

soolin

Markmywords said:

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

soolin said:

Markmywords said:

soolin said:

Markmywords said:

24 hour track post - gone missing by royal mail. I had to send this urgent letter again and royal mail will only give me back the postage and no compensation? is that correct?

You can claim a physical loss but not a consequential loss. Basically a letter has no value therefore there’s nothing to compensate for, any inconvenience caused is consequential and not covered with standard post. 

i had to resend the same stuff again so can I claim  the original printing, stationary etc

I still think that’s consequential loss as the claim doesn’t  extend to replacement items. However as forgotmyname said, it would be pennies anyway and you would need receipts to prove the cost. 

How do you prove printing at home costs?

The point is that you can't really, so it's a double whammy. I still think it's consequential loss so definitely not covered, and even if it was covered you'd need a receipt to claim. 

You would have needed to pay the extra for consequential loss as well when you posted it, plus consequential loss is only covered as an extra with special delivery. 

Royal Mail Special Delivery Guaranteed by 1pm │ Royal Mail Group Ltd

Consequential loss cover

Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy our consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time. Just ask for consequential loss when you send your item by Special Delivery Guaranteed™. Make your claims through our Customer Services within 14 days of posting. You will need to provide the receipt for purchase as well as proof of the value of the indirect loss in order to make a claim.

RFW

dinosaur66 said:

terrible isnt it

i go to the post office 6 days a week and hear the staff telling customers options...not knowing that half of the things they tell there customers are wrong when it comes to compensation..

Only half?
I've mentioned in the past that if I ever get too much time on my hands I'd make up a worthless 99gram large letter and take it to different Post Offices and see how many price options I get.