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HSBC and ways to complain online - are they chopping customers' hands?

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  • Hoenir
    Hoenir Posts: 7,742 Forumite
    1,000 Posts First Anniversary Name Dropper
    Emily_Joy said:
    This was on 12th of December. Still nothing happened - the statement dated 30th Decemeber doesn't mention DD. *sigh* How long do I need to wait for DD to setup? 
    Probably insufficient working days to have the direct debit mandate set-up. Once weekend and bank holidays along with shorter working hours/reduced staffing levels are factored in. 
  • penners324
    penners324 Posts: 3,512 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Sounds like a complaint has been lodged. After 8 weeks refer it to FOS.

    Upto HSBC if their complaints handling is inadequate 
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