LG cant/wont resolve OLED TV issue

born_again

Ivegotaquestion2 said:

Alderbank said:

To simplify your first post:

• In April you bought a TV and a soundbar from Currys.
• LG have investigated and concluded that the soundbar is faulty but the TV is not faulty.
• You don't think the soundbar is faulty, you believe it's the TV.

Your consumer rights are solely with Currys and Currys know that. You have no rights with LG.
It's likely that Curry's will accept the manufacturer's investigation and replace the soundbar but not the TV. If the issue persisted I think they would simply tell you to return the soundbar for a full refund for it. They still won't replace the TV if LG say the fault is with the soundbar and on that evidence I don't think you would have a case to take them to court.

Your only option then would be to obtain an independent report that the TV does have an inherent fault somewhere in the HDMI port which has the eARC.   Armed with that, you could go back to Currys.

You do need that 3rd party report though as evidence.
Your evidence that you have presented so far, that 'LG are being complete dicks', would not be enough in court.

Thankyou for the info, yes I realise dicks wont be a legally recognised term, I got a bit carried away!

Do you think the fact the newly replaced by Currys soundbar is working with other TVs would spur Currys to question LG's apparent stance on this? Would Currys refund a perfectly good item?
Trouble is I don't want a refund solely on the soundbar as that would still leave me with a TV that wont connect with an appropriate soundbar.

TBH. Then a independent test is the only way to help your case against currys.

Ivegotaquestion2

Okell said:

Ivegotaquestion2 said:

Alderbank said:

To simplify your first post:

• In April you bought a TV and a soundbar from Currys.
• LG have investigated and concluded that the soundbar is faulty but the TV is not faulty.
• You don't think the soundbar is faulty, you believe it's the TV.

Your consumer rights are solely with Currys and Currys know that. You have no rights with LG.
It's likely that Curry's will accept the manufacturer's investigation and replace the soundbar but not the TV. If the issue persisted I think they would simply tell you to return the soundbar for a full refund for it. They still won't replace the TV if LG say the fault is with the soundbar and on that evidence I don't think you would have a case to take them to court.

Your only option then would be to obtain an independent report that the TV does have an inherent fault somewhere in the HDMI port which has the eARC.   Armed with that, you could go back to Currys.

You do need that 3rd party report though as evidence.
Your evidence that you have presented so far, that 'LG are being complete dicks', would not be enough in court.

Thankyou for the info, yes I realise dicks wont be a legally recognised term, I got a bit carried away!

Do you think the fact the newly replaced by Currys soundbar is working with other TVs would spur Currys to question LG's apparent stance on this? Would Currys refund a perfectly good item?
Trouble is I don't want a refund solely on the soundbar as that would still leave me with a TV that wont connect with an appropriate soundbar.

If I've understood correctly, you have established that the "faulty" soundbar actually works with other TVs.  Is that correct?

Is there any way at all that you can establish that another soundbar - which works on another TV - doesn't work with your TV?

If you could do that I'd suggest it would be evidence that points pretty strongly at your TV being the problem and not the soundbar.

That might persuade Currys and if it didn't it might be enough to persuade a court...  Possibly...  Or possibly not - but it would help.

I think the fact that the engineer that  LG sent couldn't get his soundbar to work with the TV is a slight clue to them but they are ignoring that small fact.

Okell

Ivegotaquestion2 said:

Okell said:

Ivegotaquestion2 said:

Alderbank said:

To simplify your first post:

• In April you bought a TV and a soundbar from Currys.
• LG have investigated and concluded that the soundbar is faulty but the TV is not faulty.
• You don't think the soundbar is faulty, you believe it's the TV.

Your consumer rights are solely with Currys and Currys know that. You have no rights with LG.
It's likely that Curry's will accept the manufacturer's investigation and replace the soundbar but not the TV. If the issue persisted I think they would simply tell you to return the soundbar for a full refund for it. They still won't replace the TV if LG say the fault is with the soundbar and on that evidence I don't think you would have a case to take them to court.

Your only option then would be to obtain an independent report that the TV does have an inherent fault somewhere in the HDMI port which has the eARC.   Armed with that, you could go back to Currys.

You do need that 3rd party report though as evidence.
Your evidence that you have presented so far, that 'LG are being complete dicks', would not be enough in court.

Thankyou for the info, yes I realise dicks wont be a legally recognised term, I got a bit carried away!

Do you think the fact the newly replaced by Currys soundbar is working with other TVs would spur Currys to question LG's apparent stance on this? Would Currys refund a perfectly good item?
Trouble is I don't want a refund solely on the soundbar as that would still leave me with a TV that wont connect with an appropriate soundbar.

If I've understood correctly, you have established that the "faulty" soundbar actually works with other TVs.  Is that correct?

Is there any way at all that you can establish that another soundbar - which works on another TV - doesn't work with your TV?

If you could do that I'd suggest it would be evidence that points pretty strongly at your TV being the problem and not the soundbar.

That might persuade Currys and if it didn't it might be enough to persuade a court...  Possibly...  Or possibly not - but it would help.

I think the fact that the engineer that  LG sent couldn't get his soundbar to work with the TV is a slight clue to them but they are ignoring that small fact.

Well can you replicate that?  Can you borrow a soundbar from someone that should be compatible with your TV?  Can you borrow two to make sure?

If you can carry out a test that shows that a soundbar with no known problems doesn't work with your TV, that is evidence pointing towards a fault with your TV, not the soundbar.

PS - did you buy online or instore?

Ivegotaquestion2

Okell said:

Ivegotaquestion2 said:

Okell said:

Ivegotaquestion2 said:

Alderbank said:

To simplify your first post:

• In April you bought a TV and a soundbar from Currys.
• LG have investigated and concluded that the soundbar is faulty but the TV is not faulty.
• You don't think the soundbar is faulty, you believe it's the TV.

Your consumer rights are solely with Currys and Currys know that. You have no rights with LG.
It's likely that Curry's will accept the manufacturer's investigation and replace the soundbar but not the TV. If the issue persisted I think they would simply tell you to return the soundbar for a full refund for it. They still won't replace the TV if LG say the fault is with the soundbar and on that evidence I don't think you would have a case to take them to court.

Your only option then would be to obtain an independent report that the TV does have an inherent fault somewhere in the HDMI port which has the eARC.   Armed with that, you could go back to Currys.

You do need that 3rd party report though as evidence.
Your evidence that you have presented so far, that 'LG are being complete dicks', would not be enough in court.

Thankyou for the info, yes I realise dicks wont be a legally recognised term, I got a bit carried away!

Do you think the fact the newly replaced by Currys soundbar is working with other TVs would spur Currys to question LG's apparent stance on this? Would Currys refund a perfectly good item?
Trouble is I don't want a refund solely on the soundbar as that would still leave me with a TV that wont connect with an appropriate soundbar.

If I've understood correctly, you have established that the "faulty" soundbar actually works with other TVs.  Is that correct?

Is there any way at all that you can establish that another soundbar - which works on another TV - doesn't work with your TV?

If you could do that I'd suggest it would be evidence that points pretty strongly at your TV being the problem and not the soundbar.

That might persuade Currys and if it didn't it might be enough to persuade a court...  Possibly...  Or possibly not - but it would help.

I think the fact that the engineer that  LG sent couldn't get his soundbar to work with the TV is a slight clue to them but they are ignoring that small fact.

Well can you replicate that?  Can you borrow a soundbar from someone that should be compatible with your TV?  Can you borrow two to make sure?

If you can carry out a test that shows that a soundbar with no known problems doesn't work with your TV, that is evidence pointing towards a fault with your TV, not the soundbar.

PS - did you buy online or instore?

It looks like I'm going to have to do exactly that. Will have to track one down.

Okell

born_again said:

Ivegotaquestion2 said:

Alderbank said:

To simplify your first post:

• In April you bought a TV and a soundbar from Currys.
• LG have investigated and concluded that the soundbar is faulty but the TV is not faulty.
• You don't think the soundbar is faulty, you believe it's the TV.

Your consumer rights are solely with Currys and Currys know that. You have no rights with LG.
It's likely that Curry's will accept the manufacturer's investigation and replace the soundbar but not the TV. If the issue persisted I think they would simply tell you to return the soundbar for a full refund for it. They still won't replace the TV if LG say the fault is with the soundbar and on that evidence I don't think you would have a case to take them to court.

Your only option then would be to obtain an independent report that the TV does have an inherent fault somewhere in the HDMI port which has the eARC.   Armed with that, you could go back to Currys.

You do need that 3rd party report though as evidence.
Your evidence that you have presented so far, that 'LG are being complete dicks', would not be enough in court.

Thankyou for the info, yes I realise dicks wont be a legally recognised term, I got a bit carried away!

Do you think the fact the newly replaced by Currys soundbar is working with other TVs would spur Currys to question LG's apparent stance on this? Would Currys refund a perfectly good item?
Trouble is I don't want a refund solely on the soundbar as that would still leave me with a TV that wont connect with an appropriate soundbar.

TBH. Then a independent test is the only way to help your case against currys.

Evn if the OP could carry out a demonstration from which the only conclusion that could be drawn was that the TV was faulty?

Jenni_D

As asked earlier, did you buy online or in store? If in store, could you take your TV back to the store and ask them to try it out with (compatible) soundbars they have on display and currently working for them?

Doing that then I can't see how they could argue that the soundbar was at fault, as they were using that exact soundbar as a working demo unit.

Just a thought - may not be practical to do this.

Ivegotaquestion2

Jenni_D said:

As asked earlier, did you buy online or in store? If in store, could you take your TV back to the store and ask them to try it out with (compatible) soundbars they have on display and currently working for them?

Doing that then I can't see how they could argue that the soundbar was at fault, as they were using that exact soundbar as a working demo unit.

Just a thought - may not be practical to do this.

Thankyou, I did buy instore - sorry. yes that may well be an option I have to try. Once LG get back to me and presuming its going to be an utter nonsense action I can try to open a dialog with the Currys store and actually take the TV down there. Not my favourite option though, a bit of a risk bundling an unboxed 55" TV but if needs must!

born_again

Ivegotaquestion2 said:

Jenni_D said:

As asked earlier, did you buy online or in store? If in store, could you take your TV back to the store and ask them to try it out with (compatible) soundbars they have on display and currently working for them?

Doing that then I can't see how they could argue that the soundbar was at fault, as they were using that exact soundbar as a working demo unit.

Just a thought - may not be practical to do this.

Thankyou, I did buy instore - sorry. yes that may well be an option I have to try. Once LG get back to me and presuming its going to be an utter nonsense action I can try to open a dialog with the Currys store and actually take the TV down there. Not my favourite option though, a bit of a risk bundling an unboxed 55" TV but if needs must!

Or even the so called faulty sound bar (might be easier) to test on a LG TV.