British Gas statements incomprehensible to a newbie

oldgreywhistler

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

matt_drummer

oldgreywhistler said:

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

I don't know, sorry. It was just an idea.

Seems logical that gas meters start with a G and electricity meters start with an E.

But I really don't know.

Hopefully you will soon be able to post up copies of your bills so that you can get some real help.

QrizB

E6S is a common prefix for a gas meter serial number.

See for example this recent thread:

https://forums.moneysavingexpert.com/discussion/6452074/gas-meter-still-increasing-whilst-gas-isolated-siemens-landis-gyr-e6s/p1

debitcardmayhem

oldgreywhistler said:

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

matt_drummer said:

oldgreywhistler said:

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

I don't know, sorry. It was just an idea.

Seems logical that gas meters start with a G and electricity meters start with an E.

But I really don't know.

Hopefully you will soon be able to post up copies of your bills so that you can get some real help.

Red herring, my gas meter is E………..

molerat

oldgreywhistler said:

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

The problem is that they are recording a completely different meter, someone else's, against your account.  Do you have a record of any older readings that you have taken ?  With the correct serial number it should be sortable.  How long have you lived in the property ?

oldgreywhistler

molerat said:

oldgreywhistler said:

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

The problem is that they are recording a completely different meter, someone else's, against your account.  Do you have a record of any older readings that you have taken ?  With the correct serial number it should be sortable.  How long have you lived in the property ?

I think you are correct, and I do have verifiable photos of the old meter showing readings. I wrongly assumed that the various numbers shown on the statements came from some arcane internal BG system , more fool me!

I have sent a strongly worded message stating my case. If no action, I'm going to Offcom and perhaps the Consumers Association (Which?) as well.

Gerry1

oldgreywhistler said:

molerat said:

oldgreywhistler said:

Hi, Matt, all the statements say

Gas meter number: E6S03415261***

Could this be my problem???

The problem is that they are recording a completely different meter, someone else's, against your account.  Do you have a record of any older readings that you have taken ?  With the correct serial number it should be sortable.  How long have you lived in the property ?

I have sent a strongly worded message stating my case. If no action, I'm going to Offcom and perhaps the Consumers Association (Which?) as well.

You'd need to go to the Energy Ombudsman, not Ofcom (who regulate telecoms and the Royal Mail).  Ofgem regulate the gas and electricity markets but they don't deal with individual complaints about suppliers, it's just high level stuff.

oldgreywhistler

Gerry1, belatedly, yes, I mistyped Ofcom for Offgem, meaning the Ombudsman.

Another couple of emails including photos and scans to the Solver (so-called) produced anodyne restatements of the correctness of the readings. I finally twigged that I was messaging an AI responder with limited abilities.

A phone call got me through to a real person (in Durban, South Africa) who appeared to grasp what I was saying and requested the meter photos and scan of the engineer's worksheet showing the actual meter and readings. She  promised (I think, bad line) to take action to try to find where my old meter and the spurious one their records have were actually located. So it's waiting with bated breath for something to emerge.

grn99

I don't think they are AI responders, but I do agree about their limited abilities.

Hopefully the call handler will deliver what she promised for you, but in my case they did everything but, or it was undone days later, hence my complaint to the ombudsman after 8 weeks of ever decreasing circles. They review everything on 6th Jan after I rejected BG's "resolution offer", so I'm looking forward to that.

Do keep records of all your conversations on a timeline, I certainly found record keeping essential to putting the case to the ombudsman when BG's own internal complaints team were worse than the CS "teams" that created the issues and their inability to stop billing, after accounts are settled and closed...except BG cannot help themselves, coming back for more, over and over again.

oldgreywhistler

grn99 said:

I don't think they are AI responders, but I do agree about their limited abilities.

Hopefully the call handler will deliver what she promised for you, but in my case they did everything but, or it was undone days later, hence my complaint to the ombudsman after 8 weeks of ever decreasing circles. They review everything on 6th Jan after I rejected BG's "resolution offer", so I'm looking forward to that.

Do keep records of all your conversations on a timeline, I certainly found record keeping essential to putting the case to the ombudsman when BG's own internal complaints team were worse than the CS "teams" that created the issues and their inability to stop billing, after accounts are settled and closed...except BG cannot help themselves, coming back for more, over and over again.

Thanks for your words of advice grn99. I'm gathering the info I have  into one place. Good luck to you as well on 6th.