The Top Regular Savers Discussion Thread

Bob2000

MONBS
Both my regular savers look correct, but my smart saver is showing multiples of todays deposit.
Even though  the balance looks correct.

ChewyyBacca

ChewyyBacca said:

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

<<Image>>

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

For people who have missed this update & worried where there thousands have gone

Hattie627

wmb194 said:

Hattie627 said:

Chorley BS

Anybody with the RS which matured on 30 November still waiting for their balance to come through to their nominated account? I asked for £400 to rollover to the new RS (MD 30.11.26) and balance (including interest) to be sent to my NA. The Chorley system shows the interest credited on 30/11, with £400 retained into the new account (same account no) and balance out by BACS on 30/11. Was expecting the balance in NA today but not there yet. MHBS matured on same date and funds arrived on Monday.

Bacs doesn't work at the weekend so if it was by that method then the clock probably began ticking on Monday or Tuesday depending. MHBS was by faster payments.

Thanks. Update to say that the Chorley funds arrived in my nominated account around 8pm tonight.

Stargunner

friolento said:

I have changed phone and can no longer use the MonBS app on the new phone. It says they need to text me a code, which they do, I enter the code, and then they say my phone number (the one they just texted the code to) is invalid....... Losing the will to live with this app.

My online access is still working fine. December deposits were made into 3 MonBS accounts yesterday but none are showing yet.This doesn't worry me as they have always been slow. All my deposits for the prior months are showing fine.

I had the exact same problem. I rang them last week and they told mt to delete the app and then reinstall it.
i did that and went through the set up process and it was fine.

jameseonline

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

friolento

Stargunner said:

friolento said:

I have changed phone and can no longer use the MonBS app on the new phone. It says they need to text me a code, which they do, I enter the code, and then they say my phone number (the one they just texted the code to) is invalid....... Losing the will to live with this app.

My online access is still working fine. December deposits were made into 3 MonBS accounts yesterday but none are showing yet.This doesn't worry me as they have always been slow. All my deposits for the prior months are showing fine.

I had the exact same problem. I rang them last week and they told mt to delete the app and then reinstall it.
i did that and went through the set up process and it was fine.

I just tried that. Sadly it didn’t work, I got the same error again. I’ll ring them sometime. Thanks nonetheless 

jameseonline

Hattie627 said:

jameseonline said:

Bad news (for me at least)So guessing Principality are fixing loopholes & probably manually?, it's ok though still got my others & still got Monmouthshire & could still get a a First Direct if desperate.

I'm wondering if Principality are checking when you reach a certain amount of accounts or something, there must be a trigger right?, maybe this site is the trigger, hmm 🤔 

I'm defo on their watchlist now, wonder if it's because I submitted instructions during the day.

Hope Dylan doesn't hate me.

Oh dear. Can you talk us through how you entered the instructions which led to this. Did your instructions generate a "sent" secure message? Where did you instruct the funds coming out at maturity to go to (internal or external account?)

I said this the other day but: option 2, transfer bulk to virgin & reinvest £200 to "new" issue 4 (converted issue 3).

The screenshot is the secure message, the only thing I can really think of I did different was I submitted instructions during the day and not after hours but there's no way to be sure this is what triggered it, Principality might be checking accounts anyway.

jameseonline

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Ahh glad I'm not the only one 

jameseonline

adw1977 said:

Monmouthshire (App Regular Saver)
My app shows two credits and one debit, I only made one payment in yesterday.
So the phantom transactions cancel each other out.

I thought you could only put £1000 a month in🤔

dgpur

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

For some reason they are using the international standard for recording dates. That said so do I for my Money Excel backups (keeps everything in date order).