The Top Regular Savers Discussion Thread

BestSeagull

OrangeBlueGreen said:

BestSeagull said:

Kim_13 said:

francoghezzi said:

Kim_13 said:

francoghezzi said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

MELTON
I did, and still don't understand where the problems are. The instructions are very clear: once you have found your current account number (something that very few store safely) and followed what the website says you must just re-apply for the online version with a new password. The only not intuitive action is the way you need to follow to confirm your nominated account. I really don't see any nightmare considering what a lot of people (not me because I don't want anything to do with that company) had to cope with Monmouth recently. Never, ever, doubted a single moment to find the October payments duly registered and to be fair Melton people are between the best when it comes to assist their members. I wouldn't call a 'nightmare' 50 seconds spent outside our comfort zone: just a way to make our 'grey cells' work a bit

The problem is that these instructions weren’t provided by Melton themselves. I am up and running, but because of MSErs instructions and not Melton’s. Maybe we have jumped the gun so can’t really complain, but in my case I did not receive anything from Melton about withdrawals being suspended and only knew because I read it here. They are also 2 days late and did not keep customers updated. We only know the system is now live due to MSErs going to the website and trying to log in.

These are the instructions I followed on Melton web site today at 11.30am. Still I don't understand what else should be needed. Anyway ... we managed to overcome even this 'difficult' test in our lives

The link to the instructions appears to be on a revolving banner on their home page. If you don't have the page open long enough, you won't see it and it could be more easily missed than if they'd included them in an email or attached the file to the online login page.

I navigated directly there via the shortcut I had for the old login page and there were no instructions there.

I fed this back to Melton along with only 2 accounts showing without another click, the hard to find external transfer and a few other things that I thought would be helpful to them and us.

They also sorted out my problem of my 1st of October payments not showing and reassured me that there will be no loss of interest as they are backdated until when they should have arrived.  At present they can see the payments in my account now (they couldn't earlier) but I can't yet. I'm assuming a midnight will sort that out. They had to be manually transferred from their "suspense" account where they had ended up. 

The lady I've been dealing with could not have been more helpful and was genuinely interested in feedback, taking notes so that she could pass the information on to the right people.  

Did they happen to mention whether they are changing the account numbers? (Shortening them). It’s odd that the books and old systems had 10/12+ numbers but now it’s 7 + add a zero in front. I think this will create confusion.

i have no idea if I need to change standing orders or not.

I do manual transfers but I specifically asked if I would need to amend my payees in any way and was told that they are liaising with the appropriate party and the necessary changes would be made at their end in order that my next payments (and those of the 450 other people whose deposits had ended up in the "suspense" account) will arrive straight to where they are supposed to go.
As we were speaking she said that meantime, they had people on the case checking and sending the misplaced payments to the correct accounts all day long.

Bridlington1

With regards to Melton BS's new systems, just a few findings from me:

There's no minimum faster payment amount, so for those of you with regular savers that only have a bit of interest left, e.g. RS5 that may've been opened speculatively, you can now rescue the interest if you wanted.

Also just a heads up it seems setting up a nominated account is slightly odd, you can't just enter the sort code and account number, you have to enter your name, the account number, then click search and type your sort code in there so that if finds the bank and branch associated with it. If you have a nominated account set up it will then tell you setting up a nominated account failed due to your already having one set up.

Closed accounts also show in online banking, from what I can see there's no way to hide them so for those who have a RS4 maturing next month, you'll likely still be able to see the account in online banking long into the future unless they alter something in the meantime.